Romaro Crowder, Pmp, Itil 4, Ts/Sci Email & Phone Number

Arlington, Virginia, United States

Analyze an organization and design its processes and systemsAssess the business model and its integration with technologyAssess current state, identify customer requirements, and define the future state and/or business solutionResearch, gather and synthesize information

Upper Marlboro, Maryland, United States

Lead daily operations of a 50+ person terminal, encompassing dispatch, safety compliance, and customer service.Supervise 40+ drivers ensuring safe and timely delivery of refrigerated products to Target stores across the North East region. Implement driver training programs focused on best practices for handling temperature-sensitive deliveries. Develop and implement strategic logistics plans to optimize fleet operations, reducing operational costs by 15%.Oversee budget management and labor planning, achieving operational KPIs for safety, delivery timeliness, and cost control.Led safety initiatives, resulting in decreased workplace incidents and improved safety compliance.Acting as primary point of contact for customer escalations, ensuring timely resolution of issues and maintenance of service level agreements (SLAs).Manage data analysis initiatives to identify inefficiencies, leveraging findings to drive process improvements.

United States

•Orchestrated comprehensive ServiceNow training programs, mastering System Administration coursework and obtaining pivotal certifications including Certified System Administrator, Certified Implementation Specialist ITSM, and Flow Designer Certification.•Design and deploy customized ServiceNow applications, showcasing proficiency in form configuration, scripting, Service Catalog setup, Web Services integration, and optimization of Homepages and Dashboards.•Managed pivotal Incident Management processes, ensuring seamless instance management and administration while drawing from mentorship and insights provided by industry guest speakers.•Collaborated cross-functionally to ensure the successful execution of projects within the NextGen Externship framework, employing strategic problem-solving and technical expertise to meet project milestones and deliverables efficiently.•Designed and implemented ServiceNow workflows to streamline incident, problem, and change management processes.

Santa Cruz, California, United States

Enhanced lead management by utilizing Salesforce CRM, significantly boosting conversion rates and streamlining pipeline activity to enhance sales efficiency.• Performed outreach campaigns via SalesLoft, elevating engagement levels and fostering compelling sales dialogues to attract and retain clients.• Applied advanced prospecting methodologies and wielded sophisticated data analysis tools within Placer.Ai, identifying high-value leads and strategically prioritizing outreach initiatives.• Collaborated cross-functionally to implement automation workflows and integrate systems, optimizing sales processes and demonstrating adeptness in adopting and leveraging emerging technologies.• Leveraged data-driven insights to refine sales strategies, improving target acquisition and increasing overall efficiency in business development efforts.• Identified and pursued new business opportunities through market research and networking.

Columbia, Maryland

•Managed end-to-end logistics operations, overseeing dispatching, route planning, and the coordination of nationwide freight and vehicle transport.• Handled payroll processing, hiring, training, and performance management of staff, ensuring compliance with labor regulations.• Maintained strong relationships with clients, vendors, and partners, ensuring high levels of service and satisfaction.• Coordinated vehicle maintenance, repairs, and compliance with safety regulations to ensure optimal fleet performance.• Identified and mitigated operational risks, implemented safety protocols, and conducted regular safety training for staff.• Streamlined logistics processes to improve efficiency, reduce costs, and enhance service delivery.• Developed and managed budgets, monitored expenses, and implemented cost-saving measures.• Developed long-term strategies for business growth, market expansion, and service improvement.• Leveraged logistics software and technology solutions to enhance tracking, reporting, and operational efficiency.• Ensured prompt and effective resolution of customer inquiries and issues, maintaining high levels of satisfaction and retention.