Romina Adan Email & Phone Number

Buenos Aires Y Alrededores

Concierge atención al pasajero Grupo Condor Exoticca

Jorge Newbery Airport

I coordinated and organized the purchase and distribution of all office supplies. Between my responsibilities: Organize and give support with travel logistics for M3 staff. I also performed basic expense reports, managed and updated vendor data base. I assisted in the on boarding process for new hires. Multitask position.

Collaborate in the Properties Department during relocation season, controls the manintenance repair and replacement of material resources, collect data for the development of the mission´s Material budget

Buenos Aires, Argentina

• Meet and greet visitors in a professional manner, involved in daily Embassy agenda• Provide basic information to callers who have general inquires as regards immigration, visas, etc emergency contract

Buenos Aires

Reporting to the General Manager and responsible for corporate and tour & travel segments. Relaunched the property independently after the ending of the chain management contract. Re-positioned the property as a competitive 4-star hotel in the market, increasing key indicators. (RN - RevPar and occupancy) Participated in E commerce decitions. Identifies new or existing markets meeting property sales strategy. Spend sales prime time in face to face meeting customers. Ensure the hotel's participation in all major relevant RFPs through the RFP system Lanyon.Manage e mailing marketing promotions on hotel web page, supervising design and content.Guest Relations role which requiere to ensure maximum guest satisfaction from arrival through departure. Built and designed the OTA strategy across main channels (Expedia.com | Booking.com | Despegar.com | Others)Developed and maintained a healthy portfolio of corporate and key accounts. (250+ active clients) Promoted the hotel in regional market events, fairs, and congresses.

Buenos Aires

Responsible for Sky team, the loyalty program line in the call center. Answer customer queries in a prompt and professional manner, making every customer feel special by identifying their needs and providing the outstanding service.

Responsible for commercializing the property and running the daily operations. Increased guest satisfaction by 10 points YoY. Positioned the property for high-end guests and exclusive segments. Responsible for monthly budget, group quotations, analyzing and control costs.

Buenos Aires

Responsible for designing and developing the corporate-segment strategy for the hotel group (3 hotels)Built an active database of 150+ clients across main verticals. This was achieved by designing a new strategy and targeting key clients.Organized and hosted corporate events for executive assistants and general managers of key accounts.

Mendoza, Argentina

Identified the corporate segment as a growth opportunity for the hotel located in Mendoza City. Grew the active database of clients in 200+ new accounts. Organized and hosted corporate events in Mendoza and Buenos Aires.

Montreal Y Alrededores, Canadá

A new international work experience, in which I developed my skills in dealing with leading canadian enterprices. Deputy for the Team Manager, responsible for the 4 account managers. Managed agenda, coordinated meetings, and executed all administrative tasks for the team.

Montreal

Deal with daily procedures and commercial agenda, organization of charities auctions.

Londres Gatwick, Ezeiza Buenos Aires

During my working experience in the UK my main responsibilities were: In 2001 I was part of the initial team that started operations in Ezeiza. My main duties were: ticketing, bookings, flight delays, cancellations and overbookings procedures.Developed and maintained excellent relations with internal and external departmentsSupervised baggage requirements with check-in agents.Ground Security Coordinator; I supervised and monitored that adequate safety measures were implemented and followed.

Tourism Technician, General Sales, Merchandising And Related Marketing Operations

Tecnica Superior en Turismo

Postgraduate Hotel Marketing And Sales