Application Developer
Hartford, Connecticut, Us
• Converted existing Crystal reports from version 8.5 to Crystal Reports XI.• Maintained Crystal reports using BOEXI. • Worked with and maintained a JAVA application, used to route member and provider email transactions to KANA application. • Added new code to this JAVA application to allow it to accept new transactions. • Made improvements to KANA Pop driver tool, a JSP/HTML application that was used to send test messages into KANA Response. • Helped to make improvements to Navigator, a JAVA/JSP website used by Members to view benefits, select doctors and submit inquiries to Aetna. • Participated in and lead implementations to install improvements and new versions of JAVA application into the production environment. • Performed checkouts, server and on call support for KANA application. • Planned and performed a checkout to handle Day Light Savings Time change for 2007. • Worked with and maintained KANA Response, a vendor application used by Customer Service Representatives to handle email transactions from providers and members. • Was a member of a team (nicknamed SWAT) that worked on major production problems within the KANA system. Handled documentation and worked with other departments in order to receive information and approvals needed to complete the tasks necessary to solve these problems. • Used log files and SQL statements to research problems with the KANA application. • Installed patches into KANA System. • Participated in two upgrades for KANA Response. • Lead mailbox upgrade to Outlook 2003. • Created application design specs, component design specs, test plans, and test scripts for new coding projects. • Trained new team members.