Sukhjinder Singh Email & Phone Number

 Implement and maintain the core infrastructure by building, supporting and operating lab hardware, planning and driving hardware needs and identify optimization opportunities, as well as installing, cabling and maintaining servers and network equipment. Developed an automated backup process for network equipment (Nexus 3132Q, 3048) using Powershell..

Greater Seattle Area

 Provide operational support, analyze and troubleshooting of production WAN, LAN, VoIP and wireless network anomalies, using Orion, NetFlow, Cacti.  Network performance monitoring using Orion NPM.o Troubleshooting layer 2/3/4 including BGP related issues. Manage, configure and administer network equipment, including net new asset tagging, production.

 Install/de-install, configure, and maintain Cisco Catalyst Switches (3750, 3750-E, 3750-X, 4500, 6500, 3600 Series), running on Cisco IOS 12.2 version Applying network design packets to Cisco Catalyst switches to prepare them for production usage. Insuring network availability for Microsoft Windows clients as well as AGV(Automated Ground Vehicles) after.

Greater Seattle Area

 Managed network infrastructure for new and existing stores, developed infrastructure for new stores, managed network documentation such as IP inventory and allocation documents.  Team lead for Starbucks new store network infrastructure, developed and refined standard procedures for network escalation. Responsible for providing global escalation support.

 Analyzed, repaired, and resolved various PC and networking related issues to core and peripheral devices utilized in the local area networking (LAN) environment as System Administrator. Technologies used include Cisco and D-link routers and switches, Access Points, multiple hardware platforms; Mac, HP, Dell, IBM, Gateway, Sony VAIO, and etc..

 Provided Level 1 and Level 2 escalations support and technical support for clients remotely using technologies including but not limited to Remedy Ticketing System Technical support included maintaining and creating accounts on Microsoft Exchange Server; Resolved issues with local shares, printers and email accounts. Conducted training and mentoring of.

 Installed, configured and implemented various routing and switching technologies onsite and remotely for clients while providing superior customer service and escalation support Responsible for managing all customer service responsibilities by troubleshooting various hardware and software related issues remotely and onsite Various devices utilized at.