Sukhjinder Singh Email & Phone Number

 Implement and maintain the core infrastructure by building, supporting and operating lab hardware, planning and driving hardware needs and identify optimization opportunities, as well as installing, cabling and maintaining servers and network equipment. Developed an automated backup process for network equipment (Nexus 3132Q, 3048) using Powershell. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers and Vendors to implement those fixes. Provide operational support, analyze and troubleshooting of production WAN and LAN devices. Configure server teaming and load balancing. Configured management packs for SCOM to monitor values that we care for and to capture trends. Powershell was used to remotely manage hardware health. Establishing networking environment by designing system configuration, directing system installation, implementing, documenting tasks in TFS, adding managed devices to MSASSET, and enforcing system standards.

Greater Seattle Area

 Provide operational support, analyze and troubleshooting of production WAN, LAN, VoIP and wireless network anomalies, using Orion, NetFlow, Cacti.  Network performance monitoring using Orion NPM.o Troubleshooting layer 2/3/4 including BGP related issues. Manage, configure and administer network equipment, including net new asset tagging, production inventory, and future infrastructure upgrade planning. Monitor network management applications and identify performance or fault anomalies Troubleshoot, isolate and resolve complex network performance anomalies and faults on our MPLS WAN, LAN, WLAN, and VoIP networks Create, manage and monitor Carrier incidents relating to service outages and/or performance issues Assist in deployment of network equipment, servers, configurations, deployments and support of LAN, WAN, WLAN and VoIP infrastructure Build configurations of network gear to support various server, trunk or end user connections. Address customer issues reported through the Service Desk Document SOP network problems as they arise and their resolution. Helped create a design standard.  Install, configure, upgrade various network equipment to maintain network services Physical installation of network gear including cabling and rack management

 Install/de-install, configure, and maintain Cisco Catalyst Switches (3750, 3750-E, 3750-X, 4500, 6500, 3600 Series), running on Cisco IOS 12.2 version Applying network design packets to Cisco Catalyst switches to prepare them for production usage. Insuring network availability for Microsoft Windows clients as well as AGV(Automated Ground Vehicles) after deploying network devices. Reviewing Network designs that include DHCP and DNS reservations for internal network.  Troubleshooting network connectivity issues including but not limited to enabling network drops, port changes (ie: VLAN assignments), removing hard loops, tracking down and resolving IP address conflicts, and port(socket) issues using tools such as Netmon/Wireshark. Installing/Configuring/Troubleshooting Cisco VOIP throughout the Boeing campus including device tracking, dial plan and call routing configurations using CUCM Configuring Cisco 1100, 1200, and 3500 Series Access Points in Cisco WCS and adding them to the maps, tracking down rouge AP using Cisco Spectrum Analyzer and doing WiFi surveys

Greater Seattle Area

 Managed network infrastructure for new and existing stores, developed infrastructure for new stores, managed network documentation such as IP inventory and allocation documents.  Team lead for Starbucks new store network infrastructure, developed and refined standard procedures for network escalation. Responsible for providing global escalation support for field engineers around the world.  Provided technical support for the conversion of the Micros POS system from Iris to Symphony for the UK store and documented daily conversions using Excel and Remedy Support Team lead for Starbucks’ new POS system, responsible for providing global escalation support for field technicians around the world. Tracked work items using ticketing systems such as Remedy/TFS/Product Studio to effectively manage, prioritize and resolve service requests. Troubleshoot and resolve networking related issues including SNAT creation and ACL implementation per business requirements

 Analyzed, repaired, and resolved various PC and networking related issues to core and peripheral devices utilized in the local area networking (LAN) environment as System Administrator. Technologies used include Cisco and D-link routers and switches, Access Points, multiple hardware platforms; Mac, HP, Dell, IBM, Gateway, Sony VAIO, and etc. Configured, and maintained Cisco Catalyst Switches (3725, 3550, 3524, 3600 Series), Cisco Routers (3640, 2611, 2811), and Access Servers (2016, 2024) running on Cisco IOS 12.4 and 12.4T versions. Configured LAN/WAN functionality for Ethernet and Fast Ethernet for multiple switch and router products including TCP/IP, RIP, OSPF, EIGRP, VLANs, STP, RSTP, NAT/PAT, and ACL’s. Implemented IP addressing scheme and troubleshooting techniques to provide optimized connectivity throughout the local area network (LAN). Provided Anti-Virus recommendation, installation and maintenance on a monthly basis ensuring that all stations are operable at any given time with no downtime. Installed, configured and maintained WorldSpan and Galileo POS system along with a complete backup solution both onsite and offsite using Symantec Ghost imaging software.

 Provided Level 1 and Level 2 escalations support and technical support for clients remotely using technologies including but not limited to Remedy Ticketing System Technical support included maintaining and creating accounts on Microsoft Exchange Server; Resolved issues with local shares, printers and email accounts. Conducted training and mentoring of over 10 new hires at any given time; Training included technologies including Microsoft Office, Remedy Ticketing System and customer service over the phone. Consistently exceeded customer satisfaction standards with multiple awards along with Support Specialist of the month on numerous occasions. Demonstrated ability to empathize with customer needs and tailor trading strategies appropriately

 Installed, configured and implemented various routing and switching technologies onsite and remotely for clients while providing superior customer service and escalation support Responsible for managing all customer service responsibilities by troubleshooting various hardware and software related issues remotely and onsite Various devices utilized at LHM Repairs including Windows Server, Mac OS, Red Hat Linux Server, VMware, Virtual Box, and other networked LAN peripherals Additional roles included providing Level 1and Level 2 escalations and Help Desk Support implementing varying levels of time management, project management, and operations management skills Utilized remote software including but not limited to Remote Desktop, VNC, and TeamViewer in a high paced customer support environment Reviewed, maintained and performed upgrades to existing personal computer systems which include Anti-Virus installation, Ghost imaging and operating system migration