Romuald Maranoc Email & Phone Number

Hong Kong Sar

Singapore

- Deliver recruitment and enrolment activities for King's College London's Post graduate programmes- Top enrolment advisor for year 2022 bringing the most number of enrolments across different teams- Consistently exceed sales/enrolment targets for each intake (UK/EU and APAC market)- Prospective student interaction via phone, email, SMS and online engagement activity. This includes contacting generated leads in line with established service standards and progressing them through the sales funnel over sales cycles.- Assess the suitability of prospective students using a consultative approach and assist them with the application submission process. - Monitor and drive personal performance in line with pre-determined sales KPIs and targets. - Participate in developing new and innovative ideas for campaigns, workflows and messaging to improve personal and team performance.

Singapore

• Accelerate sales growth across all study destinations• Manage student enquiries and applications• Sales Pipeline management which includes lead generation and qualifying, needs analysis, proposal and closing sales.• Assist students in their enrolment journey from application, accommodation, visa assistance until arrival in their destination country• Conduct CAS interviews• Provide students information on on-campus and virtual study options within Study Group portfolio• Evaluate students’ education background and recommend suitable programme and university to the student• Management of student information and applications through Study Group CRM system and Sales ForceWork alongside sales and marketing team to understand and identify market trend• Represent partner universities during virtual events

• Launched Stenberg College to the market targeted recruitment agents, schools, and students• Provided product training to new and existing agents• Identified new channels for student recruitment• Identified and signed up new partner agents• Developed partnership between universities, alumni network and identified groups throughout the assigned market• Planned and participated in student recruitment activities and education fairs• Provided academic counselling to potential students• Worked with marketing team to ensure marketing materials and web content are accurate and up to date• Provided market feedback to recruitment team to strategize the programmes that are being marketed

Singapore

• Managed and led a team of 12 admissions coordinators to deliver admissions global processes in line with service level agreements, including coaching and training, one to one, employee engagement• Developed plans for each team member that would help them achieve their objectives and career goals• Recruitment of employees including candidate screening and interview• Prepared monthly admissions activity report shared to global stakeholders• Involved in user acceptance testing (UAT) and Admissions process improvement• Planned task allocation and manpower planning• Streamlined admissions processes across different operating divisions through Continuous Improvement• Co-created number of processes for new partner universities• Resolved escalations from internal colleagues and external customers• Developed training materials and delivered the content to different team members and colleagues across offices globally.• Delivered presentations for regular internal and external customers to explain the activities in admissions.• Planned company events and team building activities

• Supported global admissions process across all operating division (ANZ, UK, EU, US)• Processed student applications via Study Group systems• Assessed student qualification against university entry requirements• Generated and sent offer letters for students• Streamlining processes and workflow• Document verification (IELTS, TOEFL, PTE)• Monitored cases to ensure admissions and offer process is completed swiftly.• Liaised with agents, direct sales, and partner universities• Led the admissions team ensuring every coordinator is achieving their target and ensure that service level agreements are met.