Challenge:The scheduling system faced inefficiencies in booking various services quickly, leading to user frustration and operational delays.Solution:I developed an innovative and functional interface using Design Thinking and Double Diamond methodologies to understand user needs. Leveraging Figma and Framer, I created interactive prototypes focusing on scheduling agility and user experience enhancement.Result:This solution significantly increased operational efficiency, reducing scheduling time and improving user satisfaction, as evidenced by user feedback and usage data.Tools:Figma, Framer, iOS.

Challenge:Planorama needed an intuitive, AI-powered documentation platform to integrate projects with teams, stakeholders, and clients. The goal was to have software being created like an orchestra with a perfect symphony, a powerful tool that allows companies to automate the creation and maintenance of software documents.Solution:I developed interactive prototypes that illustrated workflows and user experience, using Design Thinking and User Experience Research to define product vision. I collaborated closely with the development team to ensure seamless documentation transfer, using Confluence and Figma.Result:Our end-to-end product design approach resulted in a more accurate product vision during the discovery phase, leading to more efficient and user-aligned product deliveries.Skills:Product Strategy, Customer Journey Mapping, User Experience Research, Prototyping.Tools:Figma, Figjam, Confluence.

Challenge:Responsible for critical usability demands, needing to meet Bradesco customer requirements while aligning with business area managers’ expectations.Solution:I implemented agile methodologies like Scrum and created interactive prototypes to validate and coordinate the user journey. I developed a robust Design System, ensuring standardization and efficient use of validated components, always focusing on user experience.Result:The solution significantly improved communication between teams and reduced development time, leading to a 20% increase in customer satisfaction, as measured by internal NPS metrics.Skills:Information Architecture, Prototyping, Interaction Design, Design Systems, Usability Testing.Tools:Figma, Sketch, Jira.

Challenge:Needed to create robust software designs that would perform across multiple platforms and devices, focusing on efficiency and user experience.Solution:I designed the product from actor definition, use cases, wireframes, and flowcharts to low and high-fidelity layouts. I employed an iterative approach, constantly refining the design based on user and stakeholder feedback.Result:The project was successfully delivered across all platforms, with an intuitive interface that improved usage efficiency by 30%, according to user feedback.Skills:Customer Journey, User Research, Interaction Design, Prototyping.Tools:Figma, Sketch, Axure.

Challenge:Weni’s chatbot training platform was complex and difficult to use, especially for non-technical users, resulting in low satisfaction and limited adoption.Solution:I used the Double Diamond methodology, with field research to understand user needs. I redesigned the interface with Figma and Framer, simplifying conversation flows and creating interactive prototypes. We implemented a design system for standardization and consistency.Result:40% reduction in chatbot setup time and 50% increase in user satisfaction, making the platform more accessible and attractive to new customers.Competencies: Double Diamond, Field Research, Design Thinking, Prototyping, Design System

At Agency Plus, I worked on digital media and system layout development. Also participating in the launch of the "Platform for Excellence in Management" Linnoplus.

I worked with digital media, printing and branding.

In this period I worked in several segments visual design.

Packaging Designer