Rômulo Araujo Email & Phone Number

Belo Horizonte, Minas Gerais, Brasil

Customer Support and Technological SolutionsIn the realm of handling support tickets (help desk – N1 and N2), I carefully prioritize requests from user areas, ensuring that the solutions provided are perfectly aligned with business needs. My commitment is not only to resolve issues but also to guarantee end-customer satisfaction, measuring our success through meaningful performance indicators. Additionally, I have experience in automations using shell scripts, creating efficient infrastructure via Terraform, and administration on platforms such as Azure AD, Intune, and DevOps.Asset Management and Operational EfficiencyRegarding asset management, I am responsible for the entire chain, from procurement to inventory and maintenance of the company's resources. My approach is based on operational efficiency, ensuring that assets are optimized to improve the overall productivity of the organization. I am dedicated to keeping the company's resources in perfect working condition, thus contributing to the ongoing success of our operations.

Belo Horizonte, Minas Gerais

Role: IT AssistantAs an IT Assistant, my expertise spans various crucial areas to ensure the company's technological environment functions flawlessly. Below, I highlight my responsibilities and skills:**Active Directory (AD) Management**- Creation and deactivation of network users to ensure efficient and secure operations.- Handling support tickets (help desk – N1) with a focus on prioritizing user area needs.- Ensuring that the solutions provided align with business objectives, guaranteeing end-customer satisfaction through performance indicators.**Asset Management**- Coordination of procurement, inventory, and maintenance of company assets, optimizing resources and reducing costs.**Server Management**- Proactive installation of Windows Server updates to maintain system security and efficiency.- Meticulous verification of backups, ensuring the integrity of essential files for company operations.- Continuous monitoring to ensure the proper functioning of SQL and Firebird servers, vital for smooth operations.**Skills**- **Inventory Management:** Proficient in maintaining detailed records of company assets, facilitating effective resource management.- **Help Desk Support:** Proven ability to handle support requests, ensuring quick responses and effective solutions for users.- **Windows Server:** Solid experience in configuring, maintaining, and optimizing Windows servers for optimal performance.- **Preventive Maintenance:** Skilled in implementing proactive maintenance strategies, ensuring systems operate without unwanted interruptions.I am committed to actively contributing to the company's operational excellence, applying my experience and skills to effectively and efficiently resolve IT challenges.

Pós-Graduação Lato Sensu, Projetos De Cloud Computing

Tecnólogo, Gestão De Tecnologia Da Informação