Romulo Ferreira Email & Phone Number

São Paulo, Brazil

Control of OPIs and KPIs and direct report and results presentation to Founder & CEOIncreased Recruitment Outsourcing operation output by 17% already on the third month delivering record-high hiring volume for B2B clients with below market warranty redemptionPersonally hired Chief Customer OfficerManaged a team of 20 people comprised of Managers, Key Account Managers and RecruitersImplemented WhatsApp Live Chat CRM granting auditability of staff-customer interactions and response timeDeveloped a briefing and customer reporting system on Notion increasing C-Sat dramaticallyGranted auditability of Recruitment Outsourcing pipeline and its indicators through standardization of operating proceduresDirected the Business Intelligence team in the implementation and integration of CRM software, enabling the initiation of Net Promoter Score (NPS) analysis for enhanced customer satisfaction insightsDrove standard operating procedure documentation initiative decreasing onboarding time of junior to senior team members from two to three months to two to three days

Strategic and tactical support to Founder & CEO in Brazil's largest Infoproduct rollout, amassing 130 Million Reais and +30 thousand new customers in 50 days leading a core team of over 40 people Built and supported engineering team that developed and rolled out three SaaS products simultaneouslyImplemented Instagram CRM on a 2.5M followers Instagram account, successfully managing tens of thousands of Support tickets with a small team of 5 people.Managed AV and Copywriting Content Teams workflows identifying, mitigating and eliminating bottlenecks increasing output and delivering record-breaking Key Results impact.Increased Employer Brand Talent Acquisition strength through Branding Initiative and Social Media development.

Brazil

Developed and Managed Successful and Efficient Talent Acquisition Pipeline for IT, Design, Support, Content, Product, Marketing and other Back Office related sectorsHired Top-Tier Talent 40% below market price utilizing Employer Branding tacticsProofread Legal Documentation successfully mitigating impending Labor related risksActively participated in Contract negotiations in cooperation with Legal BPO providing reports to the Board on Key TalentMaintained very low Turnover Rate through Organizational Climate Active Monitoring and Management via NPS, One-On-Ones and Leadership DevelopmentDeployed Successful Training Initiatives Developing High Potential Talent inexpensively and swiftly driving a great impact on Key Results

São Paulo, Brazil

Provided tactical insight on sales funnels, brand strategy, recruiting funnels, online advertising, and marketing strategies for multiple B2B clients.

São Paulo, Brazil

Mentored Corporate Executives from companies such as DANONE, SWAROVSKI, L’OCCITANE, PETROBRAS, WEWORK, OLX, TIM, CLARO among many others in Business EnglishPrepared Executives for job interviews, reporting, presentations, meetings with C-Levels and management, and helping them to deliver results, on-time and under pressure

São Paulo, Brazil

Fostered career development of multiple middle and upper management corporate clients in several industries and multiple disciplines through the development of Corporate English vernacular for job interviews, public speaking, reporting and leadership.