Romulo Ramirez , Mba. Email & Phone Number

Campinas, São Paulo, Brasil

Managing squads and projects based on PMI, ITIL, SCRUM and DevOps.Responsible for planning and overseeing projects, from the initial ideation through to completion. Coordinating people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.Acting as a point of contact between the project team and customer stakeholders. I have expertise and knowledge on project management tools to plan, monitor and regularly report to stakeholders on the progress of the projects.A key part of my role is to identify and mitigate risks which may impact successful delivery of projects.

Campinas E Região, Brasil

Managing squads and services based on ITIL, SCRUM and DevOps.Responsible for making sure that services were being delivered in the highest expectation to the clients of my organization. I was in charge of a variety of tasks, such as leading support teams, rectifying reliability issues, monitoring progress, tracking KPIs and managing budgets. I played a vital role in boosting the user experience by ensuring the smooth delivery of top services that meet and exceed customer demands.My key responsibilities was to make sure that service delivery and service support processes were on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.I also helped to identify customer issues and needs by maintaining an excellent relationship with end-users, product owners and overall stakeholders.

Campinas, São Paulo, Brasil

Leading squads based on ITIL, SCRUM and DevOps.I provided assistance and guidance to technical teams. I was on change for identifying training needs, overseeing daily operations, implementing processes and procedures, preparing reports and assessing personnel performance. Keeping all my technical skills and expertise, I helped the squads to accomplish their activities and objectives.My main skills for this role was: leadership, customer focus, attention to details, problem-solving orientation, multitasking and reporting competences. In-depth knowledge of escalation procedures, incident management and other disciplines related to service delivery. Also the ability to manage and prioritize tasks efficiently.

Campinas, São Paulo, Brasil

Working with concepts and tools for IT Service Management using the main practices described on ITIL and SCRUM.My main objective was deploy, maintain and troubleshoot core business applications, including application servers, associated operational systems, endpoints and databases.Meeting and coordinating with internal and external stakeholders to establish service and project scope, system goals and requirements.I developed, analyzed, prioritized, and organized requirement specifications, data mapping, diagrams and flowcharts for end-users to follow.I also translated highly technical specifications into clear non-technical requirements.I managed the set-up and configuration of complex systems.Defining and executing test procedures and developing test cases to serve the overall quality assurance.Also providing documentation of all processes and training needed.I developed and implemented maintenance procedures, such as: monitor systems health, gather system statistics for troubleshooting reported errors and alarms.Performed design, implementation and upgrades of information systems to meet the business and user needs.Also implemented some best practices for scalability, supportability, ease of maintenance and system performance.

Campinas E Região, Brasil

Data Storage Services:- Best practices for data storage- Sizing - Storage StructureAuditing:Compliance, Irregularities and Improvement Points

Campinas E Região, Brasil

On-site support for hardware, software and networks: Linux and Windows Servers.Office suite, emails, firewall, switches, routers and servers in general.Remote support addressing Level 2 and 3 Incidents and Problems using ITIL practices.Supervision of Service Desk teams.Direct experience in several customers and different scenarios, from auditing the internal processes of a technology department to implementing improvements and new projects.

Master Of Business Administration (Mba), Strategic Management Of Information Technology

Bachelor'S Degree, Computer Science