I've been a passionate participant in the IT market for the past fifteen years.Managing squads for more than ten years based on ITIL and SCRUM.Also working for more than eith years with concepts and tools for IT Service and Project Delivering, using the main practices described on PMI and DevOps.Extensive experience in Managed Services, Vendor Management, Auditing and Project Management.Here is my proven skills: Proficiency in leading both physical and virtual teams. Good customer-facing skills. Solid resource planning and problem-solving skills. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Ability to manage and prioritize tasks efficiently. Experience in dealing with third-party-provided services. People management and leadership. Good verbal and written communication skills.
Listed skills include Itil, Servidor Windows, Linux, Servidores, and 26 others.