Romy Smith Email & Phone Number

London, GB

> Transforming company from output to outcome-based goal-setting approach, through OKR implementation (including training; interviews and storytelling)>Making culture ‘measurable’; driving the co-creation and ownership of team ‘ways of working’ OKRs for sustainable continuous improvement.>Driving an experimental mindset by overseeing creation to adoption.

London, England, United Kingdom

> Founding scrum master, introducing the concept of agile to the company;> Coaching product teams to 'self-managing'; > Responsible for 1-2-1’s of engineers. Giving feedback and driving a feedback culture within the team.> Coaching 2 other ‘scrum master's into the role in non-engineering teams (ie operations & revenue operations) to optimise their team;>.

London, United Kingdom

Scrum Master (June 2020 - June 2021)>Transitioning 4 teams to scrum, over 3 month period>Transforming, designing>Running a company-wide 'insights into' initiative across the company to drive tacit knowledge share>Implementing a 'zero bug policy' to affect long-term behaviour change, shifting from 278 to 10 bug average from Q4 to Q1 the following.

London Area, United Kingdom

Graduate Customer Operations (June 2018 - June 2019) > Supporting both run and build the bank operations > Enhancing scheme knowledge and facilitating integration of scheme with our processes and systems. > Including improving API usability and researching and road mapping FinCrime operations ID&V.

Summer Job> Processing transactions for both real estate and private equity.> This involved daily contact with clients and exceptional organisation due to the multiple steps involved in the transfer process.> Creating visio flowcharts for the transfer process for training and inter-departmental communication.

Return Holiday Job> Searching through previous correspondence and deciding what correspondence is pertinent.(> Recurring workplace since 'trident' work experience here in 2010 )

> Private Wealth and Asset Management> Processing share sales and static data changes and helping train colleagues for the busy vesting period.> Assisting with the FATCA project, ensuring our client data is up to date with this complicance reform. > Ensuring project efficiency by updating checklists and timelines and communicating them to the multiple.

> PCAM - Private Wealth and Asset Management.> Active member of the 10 part intern team, raising over £3,500 for Headway, brain injury chairty.> Finding missing data on share scheme clients through innovative search methods and multiple client calls.> Processing static data changes and share sales using multiple systems and applying my attention to detail.

> Processing sale requests by using multiple data platforms.> Ensuring compliance records are in order for all clients.

> Balancing customer service with exceptional attention to detail in a busy retail environment> Ensuring stock levels are maintained by overseeing daily orders using a high attention to detail and organisation.

Bachelor Of Science - Bsc, Genetics, 2.1

Activities and Societies: > Kinesis, UCL Science Magazine - Creator, Founder & editor of: business & science column; Understanding science.

Master Of Science - Ms (Part-Time), Computing And Technology, 2.1

Activities and Societies: Class Rep Attended this course on weekends; whilst working full-time M1: Information Gov & CyberSecurity M2.

High School, Aaaa

Activities and Societies: > Sports Captain; Island Netball Captain; 'Player of the year'; Island Netball; Competing in the England Netball.