Ron Baker Email & Phone Number

Supporting Mainly European sales companies within the Ricoh/NRG group for technical issues on a range of products. Producing reports and compiling data, issuing updated technical bulletins, product launches and field testing and training consultation for use within the Company. Monitoring of product performance/analysis. Salary: appx 40k+ euro + bonus

Colour and B+W digital repairs upto 85cpm , basic IT testing and cabling / fault finding on field based products with use of laptop and software for upgrades and fault diagnosis in Leeds and Yorkshire. Salary: appx £21k + car +bupa

High volume printer maintenance on a monthly rotatingshift pattern. On the job training for new recruits andmonthly training for `Advanced Operators' within NorwichUnion.Ordering spares for breakdowns and scheduled services,refurbishing assemblies and supporting a team of engineers six days per week. Salary: appx £30,000 package inc shifts

Responsible for maintaining all color products includingspares sourcing.EFI Fiery software/hardware service and consumablespurchase for customer base.Bureaux supervision plus operator in-house training.Refurbishment of old analogue m/c plus third party

Initially as a walking engineer in central London and thenpromoted to Colour team leader for west London. Withduties to fill in for Area Service Manager by being on workcontrol, attending sales and marketing meetings andgiving technical phone support to engineers andcustomers. Also, developing engineers through trainingand customer skills courses, plus organising parts usageto meet profit and loss targets.After three years, transferred to the Training Center as G6technical manager covering the whole of the UK, on NPproduct support, traveling to all sites including Europeanfactories. Duties included reports on engineer skills,performance and bonus figures. Training back upspecialist on products upto 50cpm. Assessing profit andloss on area MIF plus dealing with customer complaintswithin engineer patches. Also, raising field reports, productsurveys and accompaniments on service engineers.Finally as Dealer support, assisting engineers for thirdparty dealerships with print products and after salessupport. Filing reports and compiling memos to `field fix'products and study performance plus customersatisfaction.salary :- £20k + car

Mobile field service on small range copiers in the homecounties. Pre sales activities included basic techniques todevelop customer confidence in a product range of minoltaand canon kit and to encourage future upgrades andadditions.Salary appx: £16K

Formal photocopier training at Newport Pagnell includinghealth & safety, electrostatics, servicing and producttraining. Plus 18 months in field team service in the WestLondon area, repairing products and preventativescheduled maintenance.Salary appx: £14k

Line maintenance and repair in subscriber's premises,including basic pulse and tone phone apparatus,switchboards, buzz boards and modem testing. Use ofexternal ladder work and pole climbing and overhead linerenewal.Salary appx: £10k

Btec, Electronics

EMI electronics ltd, Hayes, Middlesex Apprentice Initial training in craft, lab work, metalwork, technical drawing and basic fault finding.

Btec, Electronics

Activities and Societies: BTec studies in Electro-Mechanics Extremely clever and analytic individual

Comptia, It (A+ And N+)

Activities and Societies: A+ certification and Network+ studies and certification