Ron Boyle Email & Phone Number

Fort Collins, Colorado, United States

Fort Collins, Colorado, United States

• Ensured that clients delivering Prosci Certification Programs are delivered seamless and flawless in terms of deliverables in order to maintain the Prosci reputation and brand abroad.• Ensured that all Prosci programs delivered by Prosci Certified Advanced Instructors are effective, up to Prosci quality standards and accurate• Executed effective audit process globally in virtual and in-person format and in English and foreign languages• Regularly provide 30+ page professional development feedback post-audit to ensure successful delivery in the future• Pass or Fail audited client based on process standards while maintaining and furthering a positive relationship • Deeply aligned with Prosci core values of Integrity, Internal Excellence, Experience, Brand & Reputation, Offering and Culture.• Responsible for suspending additional course deliveries until quality standards are met. • Strict alignment with Prosci’s quality standards• Strong organization skills• Excellent written and verbal communication skills• Demonstrated ability to critically think and analyze• Demonstrated skill in interacting with all levels (CEO to front-line employees)• Ability to share difficult feedback with tact and poise

Loveland, Co

• Responsible for oversight of 1,800 instructors; ensuring quality of program delivery, creating and maintaining post-program support and coaching of Train-the-Trainer graduates. • Managed Train-the-Trainer programs and maintained responsibility for all on-site classroom logistics (room setup, un-packaging materials), individual student needs, and attentiveness to details that keep the program flowing smoothly and on schedule. • Responsible for oversight of the Prosci Certified Advanced Instructor Global Network and the continued enhancement and maintenance of associated support sites. • Established and maintained continued relationships with over 140 Advanced Instructors • Increased the post TTT program support tools available to TTT graduates• Improved TTT program follow-up process• Increased return product sales of TTT graduates• Provided coaching and support of the TTT graduates on ongoing bases• At programs, act as the “insurance agent” that protected the Prosci reputation as a company that excels in the delivery of a world-class instructional program that is second to none. • As a subject matter expert in Prosci Intellectual Property, guided customers to the best options for their organization to achieve its goals.• Worked with instructors and support resources as a dynamic and effective team to deliver unforgettable experiences for the customer.• Refined, created and implemented standard follow-up process to Train-the-Trainer program resulting in increased product sales year-over-year• Provided regular feedback and support to trainers to ensure successful delivery of all training programs• Maintain support materials and support sites that instructors depend on• Ability to share difficult feedback with tact and poise.• Easy to get along with. Approachable and able to endear oneself to students• Ability to stand at the front of the class and lead students in activities as well as present information

Fort Collins, Colorado Area

• Managed all onsite classroom set-up and logistics with attention to detail• Adapted to special student needs• Kept training programs flowing smoothly and on schedule• Built and maintain customer relationships• Was a trusted source of in-depth knowledge about Prosci's core offerings• Guided customers through the application of the Prosci change management methodology on their projects• Regularly led a class of 12-20 students in activities and presentations• Ability to answer difficult questions and confrontation in a calm manner• Demonstrated skill in interacting with all levels (executive to front-line employees)• Extensive travel and flawless on-time record • Self-motivated • Regularly provided coaching and feedback

Loveland, Colorado

• 10 percent in-office work and 90 percent field work; repair and hands-on management • Implemented daily improvements to car wash operations• Provided continuous training to employees• Acted as a role model and encouraged the team to always do their best• Observed and maintained safety standards at all times• Customer Service - able to interact with all types of customers, explain services, handle all customer inquiries, and defuse hostile customer interactions through critical conversation skills. • Demonstrated mechanical ability to troubleshoot and fix all critical on-site mechanical systems • Understand chemistry of car wash chemicals and hazardous materials• Maintained a clean looking facility at all times• Experienced at staffing, scheduling and anticipating consumer demand spikes• Demonstrated proficiency with car wash software• Ability to handle a fast paced work environment in harsh year-round outdoor working environments • Responsible for maintenance such as greasing bearings, rebuilding pumps, replacing air lines, general plumbing, etc.• Excellent communication skills• Demonstrated ability to manage a team in a fast packed work environment• Strong leadership, a positive attitude, and outstanding customer service skills• Maintained flexible schedule of 3-5 employees.

• Applied Masters-level Communication skills to analyze data, identify trends, pinpoint root causes, and recommend actions for improving customer service scores associated with chat support of a multi-billion-dollar digital media company. • Conducted problem identification and analysis• Applied understanding of influence tactics to evaluate customer support competency • Reviewed and evaluated engagement competencies of customer support staff

• Partnered with 20+ tenured Journalism and Communication professors to assist with their research projects• Presented graduate-level research results to audiences of students and faculty at university symposiums. • Authored a book chapter for Media Ethics at Work: True Stories from Young Professionals that was used as part of undergraduate curriculum• Organized, conducted and evaluated qualitative and quantative research. • Conducted Systematic Observation of Groups and applied the SYMLOG technique to enhance group problem solving dynamics • Conducted surveys and interviews • Conducted Social Network Analysis of key social/cultural events occurring online, measured results and presented findings• Organized, facilitated, and evaluated the results of a Focus Group with the intent to better understand family traditions of a segment of volunteers from the university population

Master Of Arts (M.A.), Communication Studies, 3.94

Activities and Societies: Summer Study Abroad Program: Classical Rhetoric in Athens, Greece. Book Chapter in 'Media Ethics at Work: True.

Bachelor Of Arts (B.A.), Major: Journalism News-Editing Minor: Philosophy, 3.89

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities, 4.0

Activities and Societies: Phi Theta Kappa