Ron Boyle Email & Phone Number

Fort Collins, Colorado, United States

Fort Collins, Colorado, United States

• Ensured that clients delivering Prosci Certification Programs are delivered seamless and flawless in terms of deliverables in order to maintain the Prosci reputation and brand abroad.
• Ensured that all Prosci programs delivered by Prosci Certified Advanced Instructors are effective, up to Prosci quality standards and accurate
• Executed effective audit process globally in virtual and in-person format and in English and foreign languages
• Regularly provide 30+ page professional development feedback post-audit to ensure successful delivery in the future
• Pass or Fail audited client based on process standards while maintaining and furthering a positive relationship
• Deeply aligned with Prosci core values of Integrity, Internal Excellence, Experience, Brand & Reputation, Offering and Culture.

Loveland, CO

• Responsible for oversight of 1,800 instructors; ensuring quality of program delivery, creating and maintaining post-program support and coaching of Train-the-Trainer graduates.
• Managed Train-the-Trainer programs and maintained responsibility for all on-site classroom logistics (room setup, un-packaging materials), individual student needs, and attentiveness to details that keep the program.
• Responsible for oversight of the Prosci Certified Advanced Instructor Global Network and the continued enhancement and maintenance of associated support sites.
• Established and maintained continued relationships with over 140 Advanced Instructors
• Increased the post TTT program support tools available to TTT graduates
• Improved TTT program follow-up process

Fort Collins, Colorado Area

• Managed all onsite classroom set-up and logistics with attention to detail
• Adapted to special student needs
• Kept training programs flowing smoothly and on schedule
• Built and maintain customer relationships
• Was a trusted source of in-depth knowledge about Prosci's core offerings
• Guided customers through the application of the Prosci change management methodology on their projects

Loveland, Colorado

• 10 percent in-office work and 90 percent field work; repair and hands-on management
• Implemented daily improvements to car wash operations
• Provided continuous training to employees
• Acted as a role model and encouraged the team to always do their best
• Observed and maintained safety standards at all times
• Customer Service - able to interact with all types of customers, explain services, handle all customer inquiries, and defuse hostile customer interactions through critical conversation skills.

• Applied Masters-level Communication skills to analyze data, identify trends, pinpoint root causes, and recommend actions for improving customer service scores associated with chat support of a multi-billion-dollar.
• Conducted problem identification and analysis
• Applied understanding of influence tactics to evaluate customer support competency
• Reviewed and evaluated engagement competencies of customer support staff

• Partnered with 20+ tenured Journalism and Communication professors to assist with their research projects
• Presented graduate-level research results to audiences of students and faculty at university symposiums.
• Authored a book chapter for Media Ethics at Work: True Stories from Young Professionals that was used as part of undergraduate curriculum
• Organized, conducted and evaluated qualitative and quantative research.
• Conducted Systematic Observation of Groups and applied the SYMLOG technique to enhance group problem solving dynamics
• Conducted surveys and interviews

Master Of Arts (M.A.), Communication Studies, 3.94

Activities and Societies: Summer Study Abroad Program: Classical Rhetoric in Athens, Greece. Book Chapter in 'Media Ethics at Work: True.

Bachelor Of Arts (B.A.), Major: Journalism News-Editing Minor: Philosophy, 3.89

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities, 4.0

Activities and Societies: Phi Theta Kappa