Ron Braet Email & Phone Number

Lenexa, Ks, Us

Lenexa, Kansas, United States

Leawood, Kansas, United States

Lenexa, Kansas, United States

Lawrence, Kansas, United States

Bonner Springs, Kansas

Responsible for all data manipulation needs for upper management, involving using Oracle (PL/SQL) to produce data and reports, utilizing pivot tables, dashboards, and various other avenues for delivery of final product.Additional responsibilities include ancillary support of CIO for everyday office IT troubleshooting and repair, including desktop systems, laptops, printers, copiers, etc.

Lenexa Ks

Responsible for troubleshooting and change requests for proprietary web application used to manage employer wellness clinics across the country. Extensive use of SQL, with all customer interaction being handled via electronic web portal.

Mission, Kansas

Seasoned IT professional with 14+ years of experience. Presently serving in Tier II position providing IT software intervention support for global network of pharmaceutical companies who use ScriptPro's pharmacy management and/or robotics systems. Troubleshoot and correct escalated data issues with proprietary software that operates pharmacy robots, including but not limited to extensive SQL data mining to isolate anomalies, remotely applying corrective action (data modification, reconfiguration, etc.). Responsible for rapid resolution of issues with ScriptPro interfaces with non-ScriptPro host systems, requiring knowledge of various code syntax. Customer interactions lie at the core of these responsibilities.

Kansas City, Missouri

Field work; internal productions and escalation support for enterprise applicationsSome Java and light C# codingTraining of internal staff on proprietary softwareResponsible for rapid response to all Tier II-III escalations coming to us from the helpdeskWorked directly with developer to create proprietary software; conducted pre-release training (in-service)Troubleshooting "home-grown" interfaces written to deliver legacy data to CVR's state-of-the-art applications (Java and C# analysis and some direct coding)Worked closely with Project Managers on a number of projects, providing technical expertise to directly support project success (proprietary COTS application, enterprise-wide SQL upgrade, server migrations, etc.)Held lead departmental role until contract allowance was expended

Hands-on software installation, training and demonstrationTroubleshooting of proprietary softwareSQL configuration, data conversion and manipulationClosely worked with client IT personnel to iron out wrinkles implementing our software into their custom environments30%+ domestic travelTelephone troubleshooting & support when not traveling

IT project management, requiring vigilant attention to compliance regulationsDetailed and technical coordination of all initial stages of new client implementationsManaged large IT implementation projects for existing clientsFollow-up troubleshooting for clients using EHR and ePrescribe softwareWorked closely by phone with clients and their IT staff to identify needs, workflow and technical considerationsSupervised broadband and cabling installations and changesManaged dispatching of technicians

Field implementation: Traveled five-state area installing lab computer systems in medical facilitiesTrained doctors and medical staff on use of various software products, from one-on-one sessions to large in-services as large as 50 or more participantsTroubleshooting and resolution of various, often complex, technical issues at client sites (networking, PC/workstations, server/domain configuration, interfaces, etc.)

Primary responsibility of position involved QA testing of proprietary software to ensure compliance with stringent Sarbanes-Oxley requirementsAlso performed extension software regression testing for company product lineMulti-tier technical support for specialized bankruptcy software to end usersPrimary department trainer to new techniciansTechnical writer for monthly company newsletterTroubleshooting of technical issues (PC repair, networking, firewall, permissions, etc.), as well as problems with either Epiq's proprietary software of that of third parties (Microsoft, Symantec, etc.)

Technical support to internal customersAssembled, configured and repaired desktop and laptop machinesEffectively diagnosed, analyzed and resolved basic to complex technical issues (software, hardware, LAN/WAN, mid-range, mainframe)Served as TAG (roaming senior/Tier 2 analyst addressing questions for less experienced technicians)Primary Subject Matter Expert (SME) for Integrated Desktop, Alternate Support Channels, and eRAS (remote access)Backup SME for Break/Fix issues and Spanish-speaking customersCERTIFICATIONSCompTIA A+ (2002)Care360 ePrescribe©Care360 EHR©Care360 Labs & Meds (Portal/eMaxx/LOR) ©TCMS & TCMS Web (bankruptcy software)