John Tye Email & Phone Number

Lenexa, Kansas, United States

• Responsible for understanding the client’s business and work with the Helpdesk technicians and engineers to provide customize support that fits their unique needs. • Maintain an ongoing relationship with clients and be an escalation point for the client to ensure their needs are being met. • Help with any technical projects to achieve business objectives.• Provide recommendations and guidance for IT related technologies that can improve performance and security to the client’s environment.

2022 E Spruce Cir.

• Responsible for all local and remote IT related assets and projects. • Reduced advertising costs while increasing new customer accounts by building and supporting customer focused websites and social media accounts ending the need for outdated phonebook ads totaling more than $30,000. • Reduced reoccurring monthly expenses with bundling contracts totaling $50,000. • Increased office efficiency, improved reporting and reduced money handling time by incorporating industry specific software saving man hours totaling more than $100,000.

4400 Blue Parkway

• Built and managed a new segment of the Technical Support Center to support a first to market ground breaking product called Block Live. • Hired nearly ½ of the 200 seasonal call center associates responsible for Block’s retail equipment nationwide.

• Reported directly to executive management, managing nearly 20 local and remote techs and project managers responsible for end-to-end software packaging and deployments to 60,000 systems. • Senior Issue Manager for the RPM group responsible for managing severity one outages across the company to resolution and reporting issues directly to executive management. • Worked on the “One Sprint” initiative to combine the IT groups from Sprint Long Distance, Sprint Local Telephone and the Sprint PCS divisions. • Managed 6 techs responsible for multiple labs supporting 20+ Sprint PCS call centers.

Supported the DOS and OS2 based register systems for the Hallmark retail stores. In addition provided support for their Crownlink wireless inventory devices and the Personalize It card creation and printing systems. Promoted to second level support team for the register systems and managed the second shift of the helpline.