Ron Braga Email and Phone Number

Directed the total operation of a full-service hotel. Maintained established cost and quality standards, attained projected revenue and profit levels, achieved guest satisfaction goals and ensured maintenance and security of the hotel's physical assets. Administered company policies and procedures. Maintained a positive community image and remained current on local business trends. Reviewed the operation of the hotel's human resources system to ensure that staff are selected, trained, counseled and rewarded to maintain performance standards.

Directed the total operation of a full-service hotel during absence of General Manager. As Restaurant Manager, directly supervised/managed the day-to-day operations of the the restaurant. Responsibilities included: hiring, training, and supervising waiters, busboys and hosts. Maintaining customer satisfaction and superior service levels was a key element in this position.

Responsible for supervising the Front Office department, maintaining data of future room occupancy, setting up filing systems for correspondence, monitoring reservation system, and maintaining liaison with sales, housekeeping, and accounting departments.Directed, supervised, and trained the personnel in the front office area. Insured that there was an atmosphere of good public relations toward the guests within the department.

Audited all accounts to insure that they were in balance. Closed out various accounts and transferred when necessary. Prepared a final report, and assisted with posting when auditing was complete. Processed reservations and received guests, as needed.