Schwab Cybersecurity Services - Data Governance Technology provides technological solutions and infrastructure that monitor, manage, audit/report, and protect Schwab data - both structured (database) and unstructured (file based) dataDLP engineer supporting Symantec DLP; Veritas Data Insight; McAfee DLP; Microsoft O365; ZscalerSymantec DLP - Responsible for administration of discover servers in our DLP environments; NPI and PCI DAR scans on NAS and SharePoint environments; user access attestation; work order request for whitelist; EDM and scan target updates; policy tuning; software updates; incident remediation; quarterly quarantine maintenance; service account password rotations.Veritas Data Insight - Served as SME and currently responsible for service account password rotations, user access attestation, audit reporting and server administration for all DI environments. Regularly provide activity reports of data moves within NAS environment using the monitoring feature in DI.Trellix (McAfee) DLP - Administration of DLP agent/policy deployments to all Schwab workstation endpoints; service account password rotations; performance related work orders. Involved in the early deployment of this product and helped with the policy rule decisions surrounding the RSD testing we performed for the endpoints.Microsoft O365 - Involved in the early pilot for the O365 implementation in Schwab. Helped test the functionality/performance of classification label deployment in MIP. Involved in the AIP scanner testing/troubleshooting.Zscaler - EDM and whitelist administration.Awards: Key Contributor Award, 2016

Tivoli Netcool Impact Technical Support SpecialistProvide L2 support for Tivoli Netcool Impact product which is an enterprise and network management software that automates the support of business-critical functions. Participate in product version release beta testing. Identify and implement serviceability enhancements to the product for future releases. Troubleshoot configuration problems through debug tracing and replicating customer environments. Discover product defects and work with development to resolve. Author technical documents and product educational videos. Product integrates with many other products and requires a strong collaborative relationship with other teams. Have experience with multiple operating systems, web servers and database server: OS platforms - AIX, Linux, HPUX, Solaris and Windows; Web Servers - IBM HTTP Server; Databases - DB2, Sybase, Oracle, PostgreSQL, Microsoft SQL and ODBC

WebSphere Application Server Technical Support SpecialistProvided L2 support for WebSphere Application Server security team which includes Channel Framework, Security JSSE/SSL, Classloader, Federated Repositories (VMM), Logging, HTTP Sessions, JSF, JSP, SIP, Webcontainer, SSO, Spnego, DynamicCache, Web2.0. Specialized in security authentication and authorization related problems. Member of the Core Process Team that collaborated and managed the segment processes. Authored technical documents. Identified product defects and serviceability enhancements. Strong understanding of client/server relationships.

Tivoli Business Service Manager Technical Support SpecialistProvided L2 support for the Tivoli Business Service Manager product which monitors business services and tracks them against business objectives and technology infrastructures. Troubleshooted complex problems through debug tracing and customer recreates. Participated in product testing prior to new releases. Involved in defect and serviceability improvements. Certifications: IBM Certified Deployment Professional - Tivoli Business Service Manager V4.1.1 , IBM Certified Support Specialist - Tivoli Level 2 Support Tools and Processes

AIX Technical Support SpecialistProvided L2 support as an AIX TCP/IP backend specialist. Specialized in troubleshooting TCP/IP and network routing configuration problems. Served as the teams technical expert in TCP/IP which reduced escalations to development. AIX Certifications include: * Install/Backup * TCP/IP Communications * Certified AIX Support V4.3 * Certified pSeries Systems Support * ITIL Foundations Certified Specialist

IBM ContractorAIX Technical Support SpecialistWorked in several AIX supportline teams including Commands, Dumps and TCPIP. Served as the Team Lead in the Commands group.Some of the aix topics supported were tcpip, kernel, lvm, security, user admin, authentication,system crashes and application core analysis, system performance, Install and Backup.

IBM ContractorAdministered the AFS/DFS lab at IBM Austin Site that consisted of performing system backups and restores. Organized these site backups by packing and storing them for shipment to disaster recovery sites.

IBM ContractorMVS tape backup and printer support operator at IBM Austin Site