Function as a subject matter expert for delivery of technical and soft skills by demonstrating up-to-date expertise in adult learning theory, training best practices, and various delivery methods.• Deliver and conduct in person and virtual training for onboarding, new hire, software application enhancement, customer training, along with other corporate training topics• Assist in design/development of content using instructional system design (ISD), technologies, and adult learning theory.• Articulate Storyline/360, captivate, Cornerstone LMS, Certified Effortless Experience, SAP, Salesforce, Enterprise RX, McKesson Connect, Looker Software, HL7, Rhapsody, Snowflake, and Azure.

• Proven SME in network management, asset management, ticketing, agents, REST based API, AWS/Azure/Google/VMWare Cloud management, PowerShell/Python/WMI/SNMP/XML automatons, and behavior based AIOps.• Performed custom classes and duties included implementing new features at the customer/partner site using their production systems ensuring the continuation and enhancements of services.• Interacted with all aspects of the company from legal, product marketing, product management, SME, and engineering designing training programs and web site content.• Develop & maintaining technical training content, certifications, labs and lab exercises, presentations, videos, e Learning modules, and accompanying materials.

• Senior member of Tivoli’s Netcool/Telco Network Equipment Provider Channels Organization. • Manage and coordinate the architecting and implementing of network, system, and service management solutions for Alcatel/Lucent, Ericsson, and Cisco to achieve revenue targets. • Responsibilities include technical account management, issue resolution, pre-sales presentations, demos, installation, customization, solution reference architectures, on-site technical assistance and working on proof of concepts while interacting with internal teams in the organization and client site as the single point of contact for IBM partners and clients.• Increased revenue for IBM by collecting business and technical requirements from partners and clients and developing solution sets, demos, POC’s, and management of technical partner plans bid and proposal support (RFI/RFP).• Created “brown bag” lunch and learns, technical training, Webinars, and product presentations for Telco organizations sales and technical groups increasing awareness.• Project Manage team issues and risks in a proactive way, work with the project team to identify mitigation strategies and manage those strategies to completion.

• Responsible for implementation, configuration, customization, and project management of Micromuse Network Management products for IP fault, performance management, security management, Voyence Configuration Management, and BMC control/M scheduling product as a consultant.

• Successfully developed the North American pre/post sales engineers for Spectrum Network Management Software. Covering US, Canada and South America comprised of 26 direct reports. Developed and implemented all aspects of management, including hiring and training employees, essential processes and procedures for efficient operation and achieving revenue targets.

• Provided support for strategic customers in multi-state region, pre-sales and post sales, RFP, RFI, project management and customer issues. Sales engineer of the year.