Ron Chea Email & Phone Number

San Diego, California, United States

• Responsible for configuring, deploying and troubleshooting computer systems for end users of the City of Long Beach. Deployed 400+ computers for the Health Department, Police Departments, Fire Departments, Libraries.
• Install applications and configure the computer for the user per the information obtained during the interview process.
• Work collaboratively with Project Coordinator and onsite clients to ensure that PCs are deployed according to the TIG standard of excellence.
• Confirm equipment to be replaced both physically and in Service Management Tool.
• Determine needed software and peripheral upgrades.
• Work cooperatively with Department WAN/LAN, Systems, Applications, or Network teams on deployment and troubleshooting.

Plano, Texas, United States

• Responsible for resolving computer and printer issues for end users of U.S. Banks in Orange County.
• Performed imaging and basic configuration of desktop and notebook computers.
• Diagnosed and resolved product performance problems.
• Followed predefined procedures and tasks in everyday activities.
• Reviewed, troubleshot, and approved operational quality desktops, notebooks, printers, and associated peripherals.
• Ensured customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

California, United States

• Responsible for imaging, installing, configuring, troubleshooting and maintaining Windows and Mac OS computer systems for 200 users over three years.
• Promptly responded to end users inquiries in person, via phone and by email.
• Configured and deployed desktop and laptop computers for users.
• Created accounts for new users and assisted them with password and login issues.
• Troubleshot hardware, software, and network issues, using a troubleshooting process.
• Logged all incidents, requests, and changes into the Spiceworks ticketing system with all necessary data.

Torrance, CA

• Responsible for assembling and building X-Ray Screening Systems for TSA and CBP over five years. Also provided technical support to TSA, CBP, and other organizations.
• Tested and troubleshot electronic and computer systems used for X-ray Screening Systems.
• Answered customer calls and resolved technical issues, such as computers, conveyors, and electronics systems.
• Followed the manuals and schematics to decrease troubleshooting time and increase customers’ productivity and satisfaction.
• Tested the computer and electronics systems to ensure that the system met the TSA standards.

Computer Systems Networking And Telecommunications

CompTIA Network+ (N10-006) CCNA (ICND1 & ICND2)

Bachelor Of Science (B.S.), Technical Management With The Concentration In Computer Programming, Gpa: 3.76

Magna Cum Laude