Ron Chea Email & Phone Number

San Diego, California, United States

Responsible for configuring, deploying and troubleshooting computer systems for end users of the City of Long Beach. Deployed 400+ computers for the Health Department, Police Departments, Fire Departments, Libraries, Public Works, and Nursing Homes over two years.• Install applications and configure the computer for the user per the information obtained during the interview process.• Work collaboratively with Project Coordinator and onsite clients to ensure that PCs are deployed according to the TIG standard of excellence.• Confirm equipment to be replaced both physically and in Service Management Tool.• Determine needed software and peripheral upgrades.• Work cooperatively with Department WAN/LAN, Systems, Applications, or Network teams on deployment and troubleshooting.

Plano, Texas, United States

Responsible for resolving computer and printer issues for end users of U.S. Banks in Orange County.• Performed imaging and basic configuration of desktop and notebook computers.• Diagnosed and resolved product performance problems.• Followed predefined procedures and tasks in everyday activities.• Reviewed, troubleshot, and approved operational quality desktops, notebooks, printers, and associated peripherals.• Ensured customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.• Instructed customers in the operation and maintenance of the system

California, United States

Responsible for imaging, installing, configuring, troubleshooting and maintaining Windows and Mac OS computer systems for 200 users over three years. • Promptly responded to end users inquiries in person, via phone and by email.• Configured and deployed desktop and laptop computers for users.• Created accounts for new users and assisted them with password and login issues.• Troubleshot hardware, software, and network issues, using a troubleshooting process.• Logged all incidents, requests, and changes into the Spiceworks ticketing system with all necessary data.• Created procedural documentation and relevant reports to keep IT staff informed. • Maintained inventory of hardware, software, and other computer-related supplies.

Torrance, Ca

Responsible for assembling and building X-Ray Screening Systems for TSA and CBP over five years. Also provided technical support to TSA, CBP, and other organizations.• Tested and troubleshot electronic and computer systems used for X-ray Screening Systems.• Answered customer calls and resolved technical issues, such as computers, conveyors, and electronics systems. • Followed the manuals and schematics to decrease troubleshooting time and increase customers’ productivity and satisfaction. • Tested the computer and electronics systems to ensure that the system met the TSA standards.

Computer Systems Networking And Telecommunications

CompTIA Network+ (N10-006) CCNA (ICND1 & ICND2)

Bachelor Of Science (B.S.), Technical Management With The Concentration In Computer Programming, Gpa: 3.76

Magna Cum Laude