Ron L. Email & Phone Number

Ankeny, Iowa, United States

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Demonstrate leadership and perseverance to drive innovation by turning around a struggling market on the verge of closing. Increase corporate visibility and stature by transforming from dependent market to a market known as a reliable, universal resource.•Harmonize operations as company’s first Regional Manager after rescuing two struggling markets. •Establish guidelines for new positions and realign company SOPs in close partnership with corporate office staff. •Honored to be… Show more Demonstrate leadership and perseverance to drive innovation by turning around a struggling market on the verge of closing. Increase corporate visibility and stature by transforming from dependent market to a market known as a reliable, universal resource.•Harmonize operations as company’s first Regional Manager after rescuing two struggling markets. •Establish guidelines for new positions and realign company SOPs in close partnership with corporate office staff. •Honored to be promoted to company’s highest volume market at corporate office enhance profitability and efficiency. Show less

Atlanta Metropolitan Area

Demonstrate leadership and perseverance to drive innovation by turning around a struggling market on the verge of closing. Increase corporate visibility and stature by transforming from dependent market to a market known as a reliable, universal resource.•Harmonize operations as company’s first Regional Manager after rescuing two struggling markets. •Establish guidelines for new positions and realign company SOPs in close partnership with corporate office staff. •Honored to be… Show more Demonstrate leadership and perseverance to drive innovation by turning around a struggling market on the verge of closing. Increase corporate visibility and stature by transforming from dependent market to a market known as a reliable, universal resource.•Harmonize operations as company’s first Regional Manager after rescuing two struggling markets. •Establish guidelines for new positions and realign company SOPs in close partnership with corporate office staff. •Honored to be promoted to company’s highest volume market at corporate office enhance profitability and efficiency. Show less

Rochester, New York Area

Defined direction that catalyzed coordination across departments by overseeing opening; established operations for new market based in Rochester with coverage from Erie, PA to Utica, NY. Demonstrated strong leadership and foresight while overseeing regional installation function for Northeast Region, seven East Coast markets, and Installation Quality function for entire United States.•Employed refined relationship-building skills and collaborative mindset to ensure 100% execution of… Show more Defined direction that catalyzed coordination across departments by overseeing opening; established operations for new market based in Rochester with coverage from Erie, PA to Utica, NY. Demonstrated strong leadership and foresight while overseeing regional installation function for Northeast Region, seven East Coast markets, and Installation Quality function for entire United States.•Employed refined relationship-building skills and collaborative mindset to ensure 100% execution of exceptional customer satisfaction; consistently exceeded customer service goals. •Shaped a vibrant, productive environment while overseeing hiring, training, mentorship, and accountability for salaried managers / coordinators and installation contractors. •Created environment for sustained success by ensuring satisfaction of building customers for life; ensured was prepared to handle all customer service concerns in a timely manner; maintained proper service and protected against consumer-filed issues (BBB, social media).•Exercised detailed analysis and judgment while performing Monthly and Weekly reporting to senior management on complete market performance. Show less

Hired into existing location to ensure operational excellenceDeveloped and executed processes and procedures in people developmentPeople Development - Promoted two internal candidates to salary in first 90 days, recruited and trained external salaried candidate. Recruited, hired, trained 3 additional candidates for hourly management, and full-time responsibilitiesMerchandising - Establish execution of 3 core company principles to company standard, resulted in above standard… Show more Hired into existing location to ensure operational excellenceDeveloped and executed processes and procedures in people developmentPeople Development - Promoted two internal candidates to salary in first 90 days, recruited and trained external salaried candidate. Recruited, hired, trained 3 additional candidates for hourly management, and full-time responsibilitiesMerchandising - Establish execution of 3 core company principles to company standard, resulted in above standard Regional visit at 45 days.Operational Excellence - Established and implemented 3 failing processes - freight flow, Signage execution, price changes. Result in higher standards, better customer comment scores, and improved profitability through proper pricing and signage, timely freight distribution.Accountability - Associate and management accountability in effect through coaching and development. Raised execution of credit solicitation, customer service scores, and overall sales.Revised Shrink Action Plan by partnering with LP, top 5 categories showed a reduction in loss in first 90 days.Increased Brand Recognition - Created, drove, and participated in local and mall events to drive store traffic and recognition. Showed 1% sales gain YTD after 90 days vs 13% decrease upon hiring.Community Participation - Revamped store 'Community Days' program. Added 13 new organizations to Community Days participation through direct communication. Increased distribution of fund raising booklets by 100%. Show less

Hired as fast track candidate in operationally challenged store Completed training on the job while correcting operational issues in the areas of Payroll Control (July +.9% to budget, Year end -.2% to budget), Scheduling inefficiency (Increased scheduling efficiency score from 68% ytd to 92% ytd on a goal of 80%), CustomerFirst scores (July - store ranked 16th of 17 stores, year-end store randed #4)Improved CustomerFIRST scores from last to 2nd in styling salonControlled payroll and… Show more Hired as fast track candidate in operationally challenged store Completed training on the job while correcting operational issues in the areas of Payroll Control (July +.9% to budget, Year end -.2% to budget), Scheduling inefficiency (Increased scheduling efficiency score from 68% ytd to 92% ytd on a goal of 80%), CustomerFirst scores (July - store ranked 16th of 17 stores, year-end store randed #4)Improved CustomerFIRST scores from last to 2nd in styling salonControlled payroll and overall expenses to make budget for the year through scheduling control, daily monitoring of payroll consumption, accountability of managers to budgeted payroll use.Ensured proper, accurate, and customer centered schedules weekly and to ensure budget compliance. More effective scheduling improved overall process in the store including freight production scores, overall CustomerFirst scores, and employee morale.Supervise visual merchandising team. Weekly store planning tours, photos submitted for regular recognition do district and regional staff of creative displays, timely completion to not interrupt freight flow process.Oversee Human Resources and employee relations processes. Ensure proper accountability, execute store orientation process, seasonal staffing plan by week for most effective and cost-effective hiring. Show less

Hired as Store Manager in trainingExceeded overall sales, profit, and CustomerFirst goals in first 3 consecutive years.Developed and exceeded sales goals for Installed Sales, Commercial Sales, and Special Order Sales while competing against established, national competitor across the street.Oversee volunteer operations, completed 3 Lowe's Heroes projects within the community.Operated as Operations Manager for 8 weeks as a trainee in brand new storeRecruited, hired, and… Show more Hired as Store Manager in trainingExceeded overall sales, profit, and CustomerFirst goals in first 3 consecutive years.Developed and exceeded sales goals for Installed Sales, Commercial Sales, and Special Order Sales while competing against established, national competitor across the street.Oversee volunteer operations, completed 3 Lowe's Heroes projects within the community.Operated as Operations Manager for 8 weeks as a trainee in brand new storeRecruited, hired, and trained initial store staff of 105, including 5 salaried managers.Promoted 2 managers to elevated position.Successfully completed Store Manager Training Program while in position.Successfully set-up and opened hiring office for 3 brand-new locations. Selected to and completed corporate market research for 3 stores, submitted business plan for new locations to senior management. Store stock, sales budget, and design based off of this information. Show less

Hired into Fast Track management training program for executive level position Selected as store set-up captain for new store opening in NJ. Selected as one of 2 Executives in the district to attend corporate Leadership Training as assessor of new managersSelected as one of 6 Executives in region to interview at upcoming Store Team Leader search, successfully signed off for final round of interviewsSuccessfully executed store remodel as Right-Sizing CaptainPromoted to Store… Show more Hired into Fast Track management training program for executive level position Selected as store set-up captain for new store opening in NJ. Selected as one of 2 Executives in the district to attend corporate Leadership Training as assessor of new managersSelected as one of 6 Executives in region to interview at upcoming Store Team Leader search, successfully signed off for final round of interviewsSuccessfully executed store remodel as Right-Sizing CaptainPromoted to Store Logistics Executive. Placed in line for promotion. Show less

Rochester, New York Area

Brand-new ground-up new store in brand new market, establish complete management and hourly team, exceeded sales volume budget/profit budget/customer service expectations in each year of operation, regional management trainer.

Bachelor'S, Business Administration, Human Resources

Certificate in Personnel Administration

A.A.S, Business Administration

Regent'S Diploma, General Studies