Ron Mcknight Email & Phone Number

Richmond, Virginia, United States

• Issue all policies within 5 business days of the transaction referral; book and release all endorsements within 1-2 days of receipt
• Create and release Notices of Cancellation (NOC) for Receivables and Underwriting
• Process all cancellation and reinstatement requests as per published guidelines
• Accurately enter received submissions within 15 minutes of receipt as requested by manager

Fredericksburg, Virginia, United States

• Managed and processed a high volume of auto claims, ensuring timely and accurate resolution to maintain customer satisfaction.
• Collaborated with adjusters, underwriters, and other insurance professionals to verify claims information and facilitate smooth claims handling.
• Conducted detailed risk assessments to determine coverage and liability, leading to fair and efficient claims settlements.
• Communicated effectively with policyholders, providing excellent customer service and support throughout the claims process.
• Engaged in continuous learning to stay updated on insurance products, policy changes, and industry trends, enhancing overall job performance.
• Demonstrated strong problem-solving skills by investigating complex claims and negotiating settlements in the best interest of both the client and the company.

Fairfax Station, Virginia, United States

• Developed strong relationships with clients, ensuring excellent customer service and client satisfaction.
• Handled client inquiries, scheduled appointments, and managed front-desk operations, providing a welcoming environment for pet owners.
• Managed patient records and maintained confidentiality, ensuring compliance with all legal and regulatory requirements.
• Educated clients on various pet insurance policies and wellness plans, helping them select the best options for their needs.
• Utilized cross-selling and upselling strategies to promote additional services and products, enhancing clinic revenue.
• Identified and followed up on potential new clients through community outreach and networking events.

Stafford, Virginia, United States

• Successfully conducted door-to-door sales campaigns, generating new business and expanding Verizon’s customer base.
• Utilized advanced sales techniques to identify customer needs and provide tailored solutions, resulting in a 20% increase in client acquisition.
• Engaged in lead generation and prospecting activities, consistently meeting and exceeding sales quotas.
• Trained and managed a sales team of 5-7 people and led the team to meet weekly sales goals.
• Maintained exceptional client relationship management, ensuring customer satisfaction and retention.

Sterling, Virginia, United States

• Delivered exceptional service to clients and maintained high customer satisfaction levels, ensuring repeat business and positive client relationships.
• Developed marketing initiatives to attract new customers, increasing customer base.
• Maintained in-depth knowledge of menu items and made adjustments based on customer feedback.
• Successfully negotiated with vendors to secure cost-effective deals, optimizing the cafeteria’s profit margin.
• Ensured the cafe adhered to all health and safety regulations.
• Analyzed sales data and generated reports to identify trends and areas for improvement, driving strategic decision making.