Ron Mcknight Email & Phone Number

Richmond, Virginia, United States

● Issue all policies within 5 business days of the transaction referral; book and release all endorsements within 1-2 days of receipt● Create and release Notices of Cancellation (NOC) for Receivables and Underwriting● Process all cancellation and reinstatement requests as per published guidelines● Accurately enter received submissions within 15 minutes of receipt as requested by manager

Fredericksburg, Virginia, United States

● Managed and processed a high volume of auto claims, ensuring timely and accurate resolution to maintain customer satisfaction.● Collaborated with adjusters, underwriters, and other insurance professionals to verify claims information and facilitate smooth claims handling.● Conducted detailed risk assessments to determine coverage and liability, leading to fair and efficient claims settlements.● Communicated effectively with policyholders, providing excellent customer service and support throughout the claims process.● Engaged in continuous learning to stay updated on insurance products, policy changes, and industry trends, enhancing overall job performance.● Demonstrated strong problem-solving skills by investigating complex claims and negotiating settlements in the best interest of both the client and the company.

Fairfax Station, Virginia, United States

● Developed strong relationships with clients, ensuring excellent customer service and client satisfaction.● Handled client inquiries, scheduled appointments, and managed front-desk operations, providing a welcoming environment for pet owners.● Managed patient records and maintained confidentiality, ensuring compliance with all legal and regulatory requirements.● Educated clients on various pet insurance policies and wellness plans, helping them select the best options for their needs.● Utilized cross-selling and upselling strategies to promote additional services and products, enhancing clinic revenue.● Identified and followed up on potential new clients through community outreach and networking events.

Stafford, Virginia, United States

● Successfully conducted door-to-door sales campaigns, generating new business and expanding Verizon’s customer base.● Utilized advanced sales techniques to identify customer needs and provide tailored solutions, resulting in a 20% increase in client acquisition.● Engaged in lead generation and prospecting activities, consistently meeting and exceeding sales quotas.● Trained and managed a sales team of 5-7 people and led the team to meet weekly sales goals.● Maintained exceptional client relationship management, ensuring customer satisfaction and retention.

Sterling, Virginia, United States

● Delivered exceptional service to clients and maintained high customer satisfaction levels, ensuring repeat business and positive client relationships.● Developed marketing initiatives to attract new customers, increasing customer base.● Maintained in-depth knowledge of menu items and made adjustments based on customer feedback.● Successfully negotiated with vendors to secure cost-effective deals, optimizing the cafeteria’s profit margin.● Ensured the cafe adhered to all health and safety regulations.● Analyzed sales data and generated reports to identify trends and areas for improvement, driving strategic decision making.