• Managed Wintel team and contractors including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the team.• Coached and mentored employee direct reports. Manage Annual Reviews. Managed team and individual performance.• Monitored and ensured organizational goals and contractual commitments were met (e.g. budget/cost, service availability, responses, reports).• Resolved or monitored Customer escalations.• Promoted to Assistant Vice President.

• Managed Wintel teams for P&G, GE and Standard Register with 39 HP employees and contractors including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the teams.• Coached and mentored employee direct reports. Manage FPR process (Annual Reviews) for HP employees. Manage team and individual performance.• Monitored and ensured organizational goals and contractual commitments were met (e.g. budget/cost, service availability, responses, reports).• Resolved or monitored Customer escalations.September 1999 to March 2007 Hewlett-Packard• Managed Delivery teams for the GE Transportation account. Managed the Windows Server team for six years, the Web Services team for 1 year and the Monitoring, HPUX, Backup, Network Services and the site Network and Desktop team for 2 years.• Responsible for monthly Operations Reviews with the customer in my areas of responsibility. This included reviewing all of the Performance and Availability statistics and reporting them and any planned improvements to improve the environment.• Customer escalation point and technical contact for my teams.• Developed a knowledgebase to help move some of the teams work to lower cost resources.• Responsible for all employee development, performance reviews and coaching.• Worked with the team and the customer to implement improvements to our Patching and Change Management processes.• Single point of contact for all large projects in the Windows server environment.