Ronald M. Email & Phone Number

Baton Rouge, Louisiana Area

• Provide technical representation and leadership on a project/product team from definition to delivery at a peer level with the project architect• Support Project Management in the definition and technical validation of delivery schedules and plans• Lead a team of FAST and client staff to ensure implementation is correct and working with or acting as Iteration Manager to ensure ongoing review of delivery plans• Ensure consistent and regular reviews of progress and escalation of any risks or deviations from the plan with recommendations and mitigation strategies, as appropriate• Specific tasks including:• Hardware specification and procurement• Setup, configure and maintain n-tier environments, including: Application servers, Web servers, Web services, Database servers• Security specification and reviews• Code optimization and application troubleshooting• Disaster recovery planning and implementation• On-call support

Little Rock, Arkansas Area

• Assist clients with business solution definition as well as campaign management and business intelligence tools• Execute and analyze decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. • Support multiple technical operations and ensure client satisfaction• Troubleshoot, application administration, conducts application user training, and code changes.• Project budget management• Utilized Tableau• Unica• SAS• Cognos• Business Intelligence• SQL optimization and performance tuning.

Understanding the diversity of team members and meeting the needs of each individual.

Mentored and led a group of hard working students that assist in trouble shooting problems within computer labs, I also assisted fellow students needing support in understanding specific computer programs

Developed a Database that provides an efficient way to identify computers and technology inventory around campus, while giving an easier visual interface with the user

Designed and deployed a Flash Report that gives financial and production analysis for upper management. Efficiently process defective claims and coordinate with outside vendors.

Planned and structured the inventory systems of supplies used by facility services and successfully managed to be more efficient

Master Of Business Administration (Mba)

Activities and Societies: Alpha Chi, Delta Mu Delta

Bachelor Of Business Administration, Accounting And Information Technology

Activities and Societies: I was Elected President of the Business Information Technology Students. Member of Accounting Society Harding.