Ron Ness Email & Phone Number

Renton, Wa, Us

370 East Sunset Way Issaquah, Wa 98027

Helping healthcare systems transform quality and cost performance through an innovative approach to alignment, analytics, and accountability

Seattle, Washington, United States

Sky Zone is an American developer, operator and franchisor of indoor trampoline and extreme recreation parks. Sky Zone is the largest trampoline operator in the world, operating over 319 parks in the United States, Europe, and Asia.

United States

As a University & PHD Recruiter on the Microsoft Recruiter Team, I was tasked with perusing and closing the best and brightest from universities across the globe. Assigned a targeted number of high caliber recruits with a goal of supporting and guiding them through the Microsoft Internship. Goal was to help curate talent for Microsoft fulltime.

ALLIES, INC. A not-for-profit agency that provides clinical, residential and vocational support services for more than 300 clients with special needs and developmental disabilities in the state of New Jersey with a staff of 1000.Chief Administrative Officer 2019 - 2020Highlights and Experience● Oversaw operating budget of $65M● Reduced annual communications expenses by 20% by migrating to cloud-based solution● Streamlined fleet vehicle expense by 20%● Grew annual revenues by $12M in 10 months● Accessed $3 million in Federal Division of Developmental Disabilities grants● Created and implemented mitigation protocols for COVID 19 pandemicDeveloped and led implementation of cross-organization transformation. Oversaw strategic affiliations responsible for quality improvement resulting in revenue growth of 22%. Lead executive management team composed of VIP of Quality Assurance, VP of IT, VP of Fleet & Maintenance, Director of New Development and Purchasing. Designed and instituted cost reduction measures, saving fleet vehicle and communications expenses. Established a new purchasing process which reduced department expenses by 35%, eliminated redundancies, and centralized bulk purchasing of supplies and home goods. Seamlessly absorbed 80 clients and employees from a competitor’s agency in bankruptcy. Ron Ness - 425-761-4742 - ronowenness@gmail.com

ROYAL CARIBBEAN INTERNATIONAL Largest cruise line in the world by revenue and second largest by passenger counts.Hotel Director: 2016 - 2019Highlights and Experience ● Lead the direction and management of 14 department directors, responsible for 1400 team members that served 5000 guests per cruise● Revitalized guest experience and ships revenue by overseeing the development and implementation of improved processes, resulting in positive travel agent bookings and post cruise sales● Increased NPS (Net Promoter Score) from 60.3 to 68.7, travel agencies increased bookings by 300%● Guest and Crew satisfaction from 32nd last in the fleet to the top 10 in fleet continuously for 3 years● Selected to oversee roll out of Royal Caribbean’s most strategic vessel + Land based operation at CocoCay ($400M investment)Selected by corporate leadership to oversee Porsche Consulting engagement to improve luggage process, culinary production and dining experience by 35%. Increase luggage delivery process by 45% and improved culinary PAR levels $1M annually. Ron Ness425-761-4742ronowenness@gmail.com

CARNIVAL CRUISE LINE 1987 - 2015 Cruise line ranked first in the world on the list of largest cruise lines based on passengers carried annually and total number of ships in fleet. Hotel Director 1995 – 2015Highlights and Experiences● Rated #1 Hotel Director in Fleet - peer and employee nominated ● Fleet management - 20 vessels over tenure of service● Lead management team - Food and Beverage Director, Beverage, Chief Accountant, Guest Services, IT Director, HR, Corporate Training, Casino, Entertainment and all Concessionaires, total of 12 direct reports● Responsible for 1300 team members that served 4000 guests per cruise● Oversaw all hotel departments maintaining United States Coast Guard, United States Public Health, all safety concerns for the guests/team members and environmental concerns● Repositioned and setup for success ships into new itineraries ● Led Quality Assurance and managed 3000 contractors during ship rebuilds while in dry dock● Reported directly to the SVP of Hotel Operations for all shipboard operations, any safety concerns reported directly to the Master of the Vessel.Created and modified onboard policies and processes; increased revenue by $2.5M annually and improved guest experience. Created specialty wine program which increased specialty restaurant reservations by 50%, implemented fleet-wide resulting in $1.2M annual revenue increase. Working with shore-based tour operations, increasing excursion onboard revenue by 25%. Led the largest successful ship rebuilds in dry dock, over 35 days managing an onboard team of 900 and 3000 contractors. Trained 1400 team members and management, 4 hour Service Value coursesRon Ness425-761-4742ronowenness@gmail.com

Education record

Education record