Ron Ness Email & Phone Number

Handled all production abends that data center could not manage. Created, revised, maintained, and scheduled all production applications as necessary including jcl. • Streamlined production processes which enabled production to run quicker and more efficiently. Reduced production run time by 33% on weekdays and weekends. • Reduced outsourced data center personnel costs by over 60% in 2013 through automation of manual processes and continuous refinement of automated ones.

Created / maintained all System Control Parameters for the company’s Customer Service, Inventory, Shipping and Billing systems (presently a server based COBOL environment using Windows text editors) for both U.S. and International operations. Updated file layouts and copybooks for U.S. and International systems. Proofed copybooks versus file layouts for accuracy.• Created, implemented, updated and maintained all system parameters / tables to support promotions / projects which resulted in continued growth and expansion for the company.• Created and maintained all system parameters / tables to support product expansion (skin care line, pain cream among others) allowing the company to continue to meet its Business Enhancement goals.• Developed and updated internal IT and end-user documentation for table maintenance, system specifications and function specific processes.• Supported and updated all system parameters critical to weekly U.S. / International fulfillment operations, ensuring information was disseminated accurately and in a timely manner.

Tested new promotions, programs, applications, system enhancements in a test environment prior to conversion to the production environment. • Authored / Executed Quality Assurance testing for all US and International projects / promotions for all product lines.• Ensured high quality system enhancements and updates by collaborating with fellow IT members to develop thorough requirements and test stratagies.• Provided analysis and Quality Assurance testing support for the interfaces between the internal fulfillment systems and the Marketing database to maximize its benefits further supporting business efficiency and enhancement goals. • Provided Quality Assurance testing support for the conversion from Nova to Litle for credit card processing including all associated system enhancements. • Supported IT Department in the development, Quality Assurance testing and execution of the mainframe to Wintel platform migration using MicroFocus Cobol.• Met critical deadline by writing system specifications and collaborated with outside developer to create a new US and Canadian data entry system for Customer Service.• Ensured on-time implementation of a new company website by providing end–to–end user support and Quality Assurance testing within tight time frames.