Ron Palmer Email and Phone Number

• Direct and train fixed and variable operations employees in exceptional communication skills.• Customer satisfaction, inbound sales calls, outbound touch point contacts with our customers as well as measuring, reporting and verifying business specific analytics• Maintain a strong relationship with all departments to ensure clear and concise communication between each store location.• Corporate wide facilitation of training initiatives to address technical as well as people skill development, and remain consistent with Ide family of dealerships standards for exceptional performance.

Director of Business Development (January '13 to March '14)• Directed and trained Internet sales team as well as trained BDC representatives in exceptional communication skills• Customer satisfaction, inbound sales calls, outbound touch point contacts with our customers as well as measuring, reporting and verifying business specific analytics• Maintained a strong relationship with all departments across the complex to ensure clear and concise communication• Complex wide facilitated training initiatives to address technical as well as people skill development, and remained consistent with Hoselton standards for exceptional performance.

General Manager-Chevrolet (March '10 to January '13)• Led the Chevrolet division and was responsible for the well-being of 120 employees.• Reported directly to the Dealer Principle• Promoted a culture of engagement through an open-door policy and other strategies that invited employee input• Worked with a management team of six to review departmental forecasts, set objectives and develop plans to achieve them, utilizing business-specific analytics• Monitored and addressed any negative operating trends in a fashion acceptable to the factory and executive team• Researched products and services to enhance performance within the dealership• Oversaw the Fleet division of Hoselton Chevrolet noted as the third largest GM Fleet account in the nation producing upward of 3000 units across the northeast.