Managing the Emergency Preparedness, Crisis Response and Business Continuity teams.

Establish and Manage the Global Resiliency program, inclusive of Business Continuity (BC), Disaster Recovery (DR), and Crisis Management (CM). Manage a team with representation in the Americas and EMEA.▪ Developed a strategy roadmap and vision for the program, which translated into a Resiliency Policy▪ Negotiated a contract and implemented a resiliency planning software to support the program.▪ Designed and implementation of Resiliency Surveys (BIAs), BCPs, and Crisis Response and Communication Plans▪ Developed reporting for leadership on program progress▪ Managed responses to internal and client audits and questionnaires▪ Activated Response: Covid-19, coordinated cross functional support, and supported the global response to the pandemic. ▪ Activated Response: Ukraine-Russia war, coordinated the planning and execution of the emergency and evacuation plan to support 300+ employees and their families. ▪ Facilitated tabletop exercises for incident response and crisis management. Manage the global roll out of emergency notification exercises.▪ Ongoing program management and improvement, continued education and benchmarking.

Manage Global Business Continuity Framework-Crisis Management and Response-Strategy development and Implementation-Plan Development & Maintenance-Exercise and Testing-Education and Training-Supervision and Coaching-Vendor ManagementManage the Global Travel Framework - Manage the Travel and Entertainment Policy- Manage TMC relationship and reporting- Manage Assessment and Improvement initiativeManage Global Physical Security- Developing Global Policy- Strategy development and implementation- Manage Risk Assessment- Education and Training - Vendor Management Corporate Services- Manage internal Corporate Services intranet Page- Strategy collaboration with the Emergency Preparedness Initiative

Asset maintenance and Corporate Actions – Researched and analyzed market investment data information, financial information vendors and banks. Reviewed and processed audit reports to ensure accuracy of information. Identified areas of improvement in current processes and documentation, as well as application enhancement in order to minimize risk. Project Coordination – Database and processes implementation. Audit report reviewed and improved existing auditing reports. Developed electronic documentation process, along with participating in multiple application release projects.

Incident Response Manager - Worked with multiple management, technology and infrastructure teams to ensure standards for incident management, crisis management, business continuity planning and disaster recovery planning.Site/Department Plan Coordinator – Developed, maintained and exercised BC plans. Facilitated and participated in multiple executive and cross-site tabletop exercises, including Business Impact Analysis (BIA) and auditing of plans; following company, industry and Sarbanes-Oxley compliance. Lead for space planning for recovery facility. Pandemic Planning Lead and response application design.Project Manager – Successfully managed training and support program. Lead coordinator for communication tools, procedures and exercises. Lead business continuity operations with multiple departments to help develop effective communication procedures and consistency on planning. Responded to events, coordinated communication and provided direction to management committees as well as to team members ensuring recovery of business.Business Continuity Communications Specialist – Program manager for continuity communication tools. Training lead for department liaisons and response teams. Lead manager for communications tools roll out in Europe and Asia, which included work assignments in London and Geneva for the complete implementation of communication tools. Created the first Public Relations and Web communications plan for the company, which ensured rapid and consistent communication to customers, employees and shareholders.

Business Continuity Plans – Created custom data reports, using Crystal/Access Software and participated in plan update meetings. Conducted training and designed training materials. Completed various audits. Managed the help line and the team mailbox responding to internal customers.Business Continuity Exercises – Coordinated small and large scale relocation exercises and communication exercises.Business Continuity Website – Designed, developed, and rolled out to production department response website. Provided training and responded to internal customer requests, as well as managed releases and updates with development team.

Service Center Call Recording, Reporting, Maintenance and Support (including off-site storage of data)Workflow Support (workload distribution, faxes, databases)