Ron Turner Email & Phone Number

Richland, Washington, United States

Richland/Kennewick/Pasco, Washington Area

-Strategic planning, roadmaps, and investment project execution of multi-million dollar portfolio-Digital workplace and platform transformation leader through strategic blueprints and roadmaps-Portfolio management for business operations project investments with c-level stakeholders-Engagement with senior-level managers at regulatory agencies-Agile.

Richland, Washington, United States

-Financials FSCM, HCM, and ELM / training enterprise platforms-Led transformation of team and business partners to Agile investment model-Led multiple IT Service Management improvements to understand and balance investment and operate/maintain

-Manage application and business analysts with responsibility for a variety of enterprise and custom applications-Manage program managers with responsibility of software quality assurance, software management, and associated policy and procedures-Manage project managers and project contract resources from contract establishment to closeout-Collaborate.

-Managed engineers in the U.S. and Asia responsible for diagnosing and resolving field product quality issues as discovered in customer IT environments-Actively coached employees on personal and team development plans, managed staffing, performance objectives, training, and budgets-Product coverage included all ProLiant servers, associated infrastructure.

- Primary responsibility to reduce warranty costs as a percentage of revenue and service event rates amid the warranty install base (WIB) accomplished through improved quality and reducing service costs.- Led numerous cross-functional process and warranty cost improvement teams with participants from Business Units and Technology Services disciplines.

- Managed team of Systems/Software Engineers and Engineering Project Managers.- Collaborated with 3rd Level, Service Delivery, Executive Management, R&D, QA, Product Service Managers, Account Managers, and Escalation Managers to acknowledge, assess, consult, resolve, and communicate ProLiant quality issues.- Assigned, prioritized, and monitored individual.

- Senior Engineer with team lead role responsible for debugging, resolving, documenting, and communicating hardware and software product issues with Global Case Management teams.- Primary technical focal point for escalated field product issues from the Latin America, then Japan Regional Technical Support Cen¬ters, providing consulting, information.

- Designed, tested, deployed, and maintained a call center network of PCs, NT servers, Alpha/VMS host servers, and a Tandem Himalaya server.- Administered heterogeneous network consisting of IPX and TCP/IP on NT 4.0 & 3.51, NetWare 4.x, and OpenVMS 6/7 operating systems with Oracle, IIS, Groupwise, and legacy applications.- Led effort to analyze, plan, and.

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