· Streamline internal workflows, ensuring all marketing deliverables meet quality standards and projects are executed on time and according to client expectations.· Regularly monitor performance, identifies areas for improvement, and fine-tune campaigns when necessary to ensure website visitors, signups, and click-throughs are on target.· Organize the project workflow within the marketing team to implement the relevant strategies and execute marketing plans.· Cooperate with our creative and account departments to determine the necessary project budget.· Build our marketing project schedules.· Provide necessary work resources to employees.· Analyze campaign performance and suggest improvements to ensure our marketing initiatives deliver.· Determine deadlines for each stage of ongoing and future projects.

· Provide support to the CEO and Vice President of Strategic Initiatives. · Assist with daily administrative tasks that include managing active calendars of appointments, composing, and preparing correspondences, itineraries, and agendas, and compiling documents and data for meetings.· Communicate directly and on behalf of Executives and coordinate logistics with high-level meetings, both, internally and externally.· Conduct research and compile data to identify and evaluate current needs and assemble materials needed for presentations.· Draft reports, and emails, and prepare and coordinate written communications.· Prepare internal and external corporate documents for team members and industry partners.· Administratively support other departments within the company including but not limited to Finance, Human Resources, I.T., and Marketing.

· Perform administrative and legal support to attorneys and senior paralegals on assigned work, and routinely provide direct legal services on my case and program assignments.· Anticipate case requirements with guidance from senior paralegals, develop legal arguments and supporting evidence, resolve conflicting statements, and search for corroborating or contravening precedents.· Conduct reoccurring legal and factual research and writing, as assigned, utilizing all applicable legal research tools available. review complaints, claims, requests for legal advice, and supporting documentation submitted, litigating the necessary documentation to the Department of Veteran Affairs and to the Board of Veteran Appeals.· Prioritize and manage assigned cases and program duties, in accordance with established deadlines and guidance provided by attorneys.· Managing and training all legal assistants to perform all assigned tasks effectively.

· Working closely with My HealtheVet supervisor to maintain an in-depth knowledge and rationale behind department strategy plans, programs, and critical issues to ensure effective operations.· Attend weekly meetings with clinical managers, service chiefs, and administrative staff to stay updated on medical policies and procedures and maintain continuous professional development. Report uncompleted messages that are escalated or near escalated status to inform leadership to resolve those messages to meet VA standards.· Promote the program through the distribution of marketing materials to increase product awareness and knowledge of My HealtheVet service and participate in patient outreach activities. Such activities include, but are not limited to, proactive patient calls to inform unregistered VA patients of My HealtheVet opportunities which impact the utilization of the online patient portal and enhance the patient experience.· Assist Veterans with the My HealtheVet registration by providing step-by-step instructions in order to educate them on how to navigate through the web portal.· Processing and handling all in-person authentication forms by verifying and confirming patients’ identity in a secure manner so they may have access to premium features.· Help Veterans to organize and schedule healthcare appointments.· Complete administrative functions as needed. Such functions include, but are not limited to, creating and/or modifying triage groups, activating or deactivating staff members, blocking a patient’s access, and adding patients to the facility.· Create and maintain files, databases, reports, spreadsheets, and personnel records.· Ensure accountability via written communication as it relates to My HealtheVet communications with Veterans, employees, and management/leadership.· Help lead facility teams to support existing and future Veteran communication initiatives, coordinating local implementation, training, communications, and outreach.

· Provided a daily itinerary at the beginning of each day and managed an active calendar of appointments to support the company owner administratively.· Managed and filed expense reports to track money spent on office supplies, travel mileage, and other expenses while ensuring the company operates within budget.· Conducted quality control visitations to all sites to verify work was completed to company standards and ensure customer satisfaction.· Billed, posted, certified, and collected customer invoices through QuickBooks for services rendered.

· Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.· Analyzed projects to determine potential safety issues, and prepared and delivered training to reduce incident rates by 10% across all jobs.· Authored, maintained, and distributed a myriad of financial and production reports including cash flow reports, invoices, purchase orders, contracts, vendor, and job files to ensure work groups stayed within contract budget. · Enforced current OSHA regulations and company policies. Managed safety training to include the following: safety orientation for new employees, and basic safety training (ladder safety, fall protection, PPE).· Performed duties related to the safety department including but not limited to completing inspection logs, training certificates, and forms (disciplinary action for safety violations).