My Heath Evet Program Coordinator
Veterans Affairs Medical Center
West Palm Beach, Florida, United States
· Working closely with My HealtheVet supervisor to maintain an in-depth knowledge and rationale behind department strategy plans, programs, and critical issues to ensure effective operations.· Attend weekly meetings with clinical managers, service chiefs, and administrative staff to stay updated on medical policies and procedures and maintain continuous professional development. Report uncompleted messages that are escalated or near escalated status to inform leadership to resolve those messages to meet VA standards.· Promote the program through the distribution of marketing materials to increase product awareness and knowledge of My HealtheVet service and participate in patient outreach activities. Such activities include, but are not limited to, proactive patient calls to inform unregistered VA patients of My HealtheVet opportunities which impact the utilization of the online patient portal and enhance the patient experience.· Assist Veterans with the My HealtheVet registration by providing step-by-step instructions in order to educate them on how to navigate through the web portal.· Processing and handling all in-person authentication forms by verifying and confirming patients’ identity in a secure manner so they may have access to premium features.· Help Veterans to organize and schedule healthcare appointments.· Complete administrative functions as needed. Such functions include, but are not limited to, creating and/or modifying triage groups, activating or deactivating staff members, blocking a patient’s access, and adding patients to the facility.· Create and maintain files, databases, reports, spreadsheets, and personnel records.· Ensure accountability via written communication as it relates to My HealtheVet communications with Veterans, employees, and management/leadership.· Help lead facility teams to support existing and future Veteran communication initiatives, coordinating local implementation, training, communications, and outreach.