I bring with me over 19+ years of past paced execution,leadership, innovation, performance & business results. I focus on developing capable,cross functional agile teams,undertaking digital innovation & transformation and driving numbers while remaining customer centric driving CXX. Responsible for building a strong operation arm and driving a customer experience NPS culture cutting across all contact channels. Building a common vision for all stakeholders and nurturing the delicate interdependencies among multiple functions towards unified brand experience creating Service differentiatorFunctional expertise includes : Managing large scale & complex operations, People leadership, customer life cycle management, Process excellence,Change management,Collection & customer retention, customer experience excellence