In my role as a Customer Service Consultant at TSA Group, I provided superior support by managing customer inquiries and complaints with a friendly attitude. I developed positive relationships through effective communication and assisted customers with product selection, order placement, and technical support over the phone and email. Additionally, I consistently met and exceeded customer service metrics.

• Develops and maintains application and database by evaluating client needs, analysing requirements, developing software systems.• Write and maintain documentation for API. • Managing testing and automation of software and application deployments.• Research, evaluate, and recommend solutions and appropriate technology to meet client's needs.• Write code, debug, and fix issues using the below tech stack.• Providing basic IT Desktop support to the clients• Maintain the Quality of the source. Tech Stack: HTML, XML, CSS, JavaScript, PHP, SQL

• User Support: Provide immediate assistance to employees with hardware and software issues. Walk users through problem-solving steps in person.• Hardware Setup and Maintenance: Install, configure, and maintain desktops, laptops, and peripherals. Ensure proper setup of audio-visual equipment for meetings.• Software Installation: Assist with the installation and configuration of operating systems and applications. Ensure all software is updated and patched.• Troubleshooting: Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. Conduct hands-on troubleshooting to resolve issues quickly.• User Account Management: Manage user accounts, including creation, modification, and deletion. Assist with password resets and access rights.• Inventory Management: Maintain an inventory of IT equipment and supplies. Track and manage hardware assets, including upgrades and repairs.• Documentation: Record incidents and resolutions in a ticketing system. Update knowledge base articles based on new issues and solutions encountered.• Collaborate with Other IT Teams: Work closely with Level-2 and specialized teams to escalate issues that require more expertise. Communicate user feedback and recurring problems to the IT management team.• Maintain a Safe and Efficient Work Environment: Ensure work areas are organized and equipment is stored properly. Follow safety protocols when handling equipment.

• Exposed to various technologies like computer hardware, software, server’s storage, and networking.• Installation and troubleshooting of printers, computers, and connectivity.• Troubleshoot and identified the best solution in technical issues including level 1 Support.• Remote support as well as an onsite visit to the client via Team Viewer. Onsite and remote customer support through phone and email.• Time management to perform jobs on a priority basis.

Successfully completed an intense 12 week Full-Immersion Bootcamp which represented greater than 660 hours of training by coding full time from Monday – Fridays.• Work like, project-oriented environment focused on coding around specific technologies as well as frameworks/libraries.• Extensively utilized GitHub for version control in an agile development environment.• Built, modified and maintained numerous scalable applications/websites from inception to completion with the guidance and instruction from senior developers.• Created Dynamic Websites that were user-friendly, effective, and appealing for the front end as well as fluent in the back end.• Critically trained across many comprehensive topics such as design, testing, debugging, prioritizing, and documenting.• Experience in identifying and quickly resolving problems during the initial stages of development

• Undertake the honest, accurate, efficient, and effective operation of console point of sale.• Undertake the daily reconciliation of Service Station takings with registered sales.

• Listen to recordings and transcribe those recordings to text files.• Ensure accuracy of the transcribed text.• Understand details of client requirements regarding formatting and notation.• Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission.• Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary.• Correct any errors or inaccuracies in a timely manner.• Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis.

• Writing well designed, testable, efficient code by using best software development practices• Creating website layout/user interface by using standard HTML/CSS practices• Integrate data from various back-end services and database.• Gathering and refine specifications and requirements based on technical needs.• Create and maintaining software documentation.• Responsible for maintaining, expanding, and scaling our site.• Stay plugged into emerging technologies/industry trends and apply them into operations and activities.