In today’s connected world, having an online presence from a business perspective is highly recommended. Concurrently, the Web and online marketplace are becoming more and more crowded. “Getting your word out”, is, as they say, the crux of the matter.As the Creative Team Lead and owner of a Digital Marketing firm – Ronkot Design, I bring to the table 15+ years of experience in Digital Marketing. We know how the market has evolved, and how clients can establish themselves online.Over the course of my career, my team and I have helped promote various businesses both locally and nationally. In all our projects, we ensure that we always adopt a multi-focal approach, coming from the perspective of a business owner, developer, and marketer. This approach has allowed us to always keep in mind the vision of our Clients and results in a well thought out methodology and end goal.

Customer Service and Relations• Orchestrated and managed the enhancement of CSI (Customer Satisfaction Index) scores for overall extended visit in hotels within the Aquila lodging framework. • Regularly interacted with customers to provide information in response to inquiries about products and services as well as to address and resolve complaints in a timely manner.• Built and cultivated long-term quality relationships with customers to provide total satisfaction and to generate referrals and repeat business.Sales and Marketing Management• Worked hand-in-hand with the Vice President of marketing and sales for the implementation and organization of various marketing plans and processes. • Provided assistance in orchestrating, plan and oversee grand opening events for different full-service and extended hotel franchise properties.• Assumed responsibilities in constructing and developing marketing plans to administer various extended stay properties.• Played a vital role in the creation & designing of several marketing materials for potential investors. • Spearheaded the assessment of land for future extended stay hotel proposals.• Established and implemented primary and secondary data for a comprehensive evaluation in the hospital industry. • Conceptualized and designed a marketing plan to sell medical equipment worth millions of dollars.• Coordinated in the association of more than 130 corporate email accounts and online folders and at the same time controlled present account. Technological Innovation• Successfully positioned three out of four properties to number 1 on Tripadvisor.com in the Dallas Forth Worth Area. • Initiated the arrangement of collateral and electronic media that support the generation of approximately $300K in revenue per hotel.