Rona Kubala Email & Phone Number

Flower Mound, TX

• Utilizes SQL queries that have already been set in place to reconcile substantial amounts of data from multiple databases.
• Performs Quality Control audits for multiple portfolios.
• Distributes workflow to all Business Units and Skill Groups
• Performs highly detailed and extensive spreadsheet and data analysis by utilizing Filters, Sorts, VLOOKUP’s, and Pivot Tables.
• Researches discrepancies, thoroughly analyzes and cleans data before redistributing to individual spreadsheets or sending to write-off.
• Performs final audit for write-off reports to ensure accuracy by comparing all data before and during the write-off process.

Irving, TX

• Supervised and performed audit reviews to ensure the highest quality of accuracy and compliance for multiple lines of business within Mortgage Servicing
• Established and maintained strong business relationships and built partnerships within multiple Business Units and Departments to ensure mutual understanding of risks, audit procedures, and reporting progress.
• Planned audit tests
• Provided technical assistance and feedback to staff
• Developed highly detailed monthly and quarterly audit reports
• Presented factual information to each line of business’ management staff.

Addison, TX

Irving, TX

• Trained, coached and mentored employees on decision making and departmental processes and policies.
• Facilitated highly effective training to ensure organizational consistency.
• Served as subject-matter expert, assisting with difficult problems and questions.
• Provided work direction and training to staff.
• Evaluated and approved complex accounts for acceptable payment and modification options.
• Facilitated classroom, conference call, and side by side trainings throughout multiple lines of business.