Rona Kubala Email & Phone Number

Flower Mound, Tx

• Utilizes SQL queries that have already been set in place to reconcile substantial amounts of data from multiple databases. • Performs Quality Control audits for multiple portfolios. • Distributes workflow to all Business Units and Skill Groups • Performs highly detailed and extensive spreadsheet and data analysis by utilizing Filters, Sorts, VLOOKUP’s, and Pivot Tables.• Researches discrepancies, thoroughly analyzes and cleans data before redistributing to individual spreadsheets or sending to write-off.• Performs final audit for write-off reports to ensure accuracy by comparing all data before and during the write-off process. • Extracts data from multiple locations and organizes it into one primary location for the purpose of creating accurate queries. • Serves as Primary Point of Contact for all of the Business Units and Skill groups for workflow production support issues and research items. • Provides process improvement solutions to Peers, Business Units and Skill Groups. • Maintains strong working relationships with all Management Teams, Specialist and Business Line Owners. • Holds Business Units accountable for completing workflow assignments by the established deadlines. • Manages multiple inboxes and ensures prompt responses to all inquiries. • Performs highly detailed analysis and Bank Reconciliations.

Irving,Tx

• Supervised and performed audit reviews to ensure the highest quality of accuracy and compliance for multiple lines of business within Mortgage Servicing • Established and maintained strong business relationships and built partnerships within multiple Business Units and Departments to ensure mutual understanding of risks, audit procedures, and reporting progress. • Planned audit tests• Provided technical assistance and feedback to staff • Developed highly detailed monthly and quarterly audit reports • Presented factual information to each line of business’ management staff. • Facilitated monthly calibration sessions for each line of business’ Senior Executive Management staff and their Managing Directs to discuss current trends and findings. • Process improvements. • Worked with other business management throughout multiple lines of business to determine best practices. • Developed practical recommendations and solutions to business processes and controls. • Provided training, coaching and development to multiple roles and staff levels within mortgage servicing.

Addison, Tx

Irving, Tx

• Trained, coached and mentored employees on decision making and departmental processes and policies. • Facilitated highly effective training to ensure organizational consistency. • Served as subject-matter expert, assisting with difficult problems and questions. • Provided work direction and training to staff. • Evaluated and approved complex accounts for acceptable payment and modification options. • Facilitated classroom, conference call, and side by side trainings throughout multiple lines of business. • Created and developed quick reference materials and knowledge checks to ensure employee and departmental compliance understanding. • Wrote policies and procedures to ensure compliance. • Reconciliations • Managed Special Projects for Compliance, Legal, Quality Control, Internal and External Audits, Training and the National Mortgage Settlement Pilot program. • Created scripting for video projects and policy manuals regarding Training and Compliance. • Wrote policies and procedures regarding proper account handling. • Actively involved in monthly meetings with Executive management to discuss and brainstorm obstacles and opportunities while providing observational feedback regarding internal investigations. • Pinpointed key issues and communicated to staff regarding developments and changes made by Leadership and Investors. • Built strong internal and external relationships. • Facilitated monthly meetings with team and departmental staff. • Created solutions to present to Senior management.