Chad Austin Email & Phone Number

Seattle, Washington, United States

Bellevue, WA

Bellevue, WA

• Act as a mentor and an escalation point for all engineers and leads.
• Act as the subject matter expert for SharePoint Migrations for the Nintex Support team globally including planning and assisting with hundreds of successful SharePoint migrations, including over 25 Fortune 500 Companies.
• Act as the subject matter expert for disaster recovery for the Nintex sales and support teams globally.
• Play a key role in developing and documenting best practices for Nintex products.
• Writing detailed documentation for both internal engineers and external customers for SharePoint, SQL, and Nintex Products and services.
• Write complex SQL queries and PowerShell scripts for reporting and manipulation of data relating to SharePoint and Nintex products.

Bellevue, WA

Developed training plans for the Global Nintex support team, including Service Engineer on-boarding training, existing product training, new product training, and customer facing documentation for products and services that are owned by the Nintex customer service team.

Seattle, Washington

• Providing high-quality phone and email support for Nintex products.
• Replicating complex issues and solving problems related to SharePoint/SQL and Nintex Products.
• Reviewing and analyzing customer environments to ensure best practices for SharePoint/Nintex are being employed.
• Writing complex SQL queries for reporting and manipulation of data relating to Nintex.
• Providing a conduit between customers and Nintex product development teams on issues.
• Assisting in the design and creation of tools used internally for case resolution.

Bellevue Wa

Bellevue, WA

Responsible for managing and providing 3rd tier systems engineering support for over 200 customer environments with varying sizes from small (<300 users) to large (>10000 users) in technologies including Windows 2003/2008/2008R2, Active Directory, Exchange 2003/2007/2010, IIS 6/7, SQL 2005/2008, SharePoint 2007/2010, OCS 2007/Lync, Netapp and EMC SANs.

Support Microsoft BPOS customers with technical issues including Exchange Online, SharePoint Online, Office Communicator Online, and Live Meeting.

Played a key role in rolling out I.T. equipment in a brand new 500,000 SQFT. Warehouse. Manage and maintain desktop PC, imaging, printing, network, and server hardware. Administered Users in an Active Directory, Exchange 2007, and AS/400 Environment.