Utilized management skills to align all job activity to:• Ensure adherence to corporate policy and procedures including operations, safety and sales• Manage technician’s service activities in order to achieve professionalism and profitability • Resolve escalated customer service issues by adding value to customer’s complaint• Recruit, hire personnel, set performance goals and initiatives, discipline staff as appropriate Exercised multitasking ability to: • Organize, assign and dispatch up to four service requests each for ten electrical service crews • Respond to all technicians needs concerning purchase orders, job pricing, customer service issues, and collect for services rendered• Answer multi-line phone system, purchase and file permits, receive and ship materials, communicate with venders and inspectors in emergency situations

Employed administrative skills to:• Collect, compile and analyze job data and information and convert to job plans and invoicing formats using Micro Soft Office, Xactimate and Act software programs• Establish a productive work environment by prioritizing work schedule, special projects and training sessions• Serve as a liaison between the company and subcontractors to coordinate work flow to meet established deadlines• Manage communications by composing correspondence via letter, email and telephone

Ensured dependable and continued service for local area employees by providing daily hardware and software maintenance for the DMS 100 Phone Switch and related systemsDeveloped, implemented and trained others in service order status escalation process decreasing case resolution time and increasing customer service satisfaction by 40%Maintained departmental adherence to corporate security standards by updating online documentation