Ronald Chiang Email & Phone Number

Singapore

Singapore

• Conducted one-on-one mathematics lessons for primary and secondary level students in preparation for national examinations, improving their grades by an average of 52 points out of 100
• Executed virtual lessons in view of the Covid-19 pandemic
• Tailored lesson plans and assignments according to students’ learning abilities, ensuring a suitable pace of learning
• Maintained frequent communication with parents to update them on their child’s progress

Singapore

• Nominated by the faculty to represent NUS as a leading institution
• Responded to queries from prospective NUS students or parents via an online live chat system
• Guided trainees by supervising their chats and sharing relevant tips and feedback
• Supported the first in-person NUS Open House since the Covid-19 pandemic as an usher and student representative
• Hosted two external groups of students for a campus tour and sharing session during the summer break
• Involved in ad-hoc events, such as photoshoots for internal publications

Singapore

• Spearheaded development of Waste Management Department and Services
• Acted as a direct liaison with globally-renowned companies in the waste management industry to discuss opportunities for collaboration
• Performed research and feasibility studies to develop proposals to relevant agencies and internal plans to enter the industry
• Conducted fieldwork, such as collecting asbestos samples for identification of problem areas

Singapore

• Processed an average of 20 calls containing sensitive financial data per hour
• Communicated clearly with members of the public on how to view and access governmental services, and how to contact the relevant government authorities for their respective queries
• Exhibited high standards of service in a fast-paced environment

Singapore

• Indexed and migrated data for company to facilitate transition into a new inventory system
• Cooperated with full-time staff in troubleshooting issues with the new system
• Supported full-time staff by completing miscellaneous tasks during the transitional period
• Introduced Excel functions to accelerate cataloguing of old data

Singapore

• Resolved critical technical issues faced by customers during a mandated nationwide switch from analogue to digital television
• Liaised with external contractors to arrange house visits for installation, maintenance and troubleshooting of systems
• Maintained and updated customer database to monitor eligibility for the company's services
• Acquired invaluable experience in customer satisfaction and conflict management

Singapore

• Served as a 3rd Sergeant in Supply & Transport Centre, Basic Military Training Centre (Vocational) and Basic Military Training Centre School V
• Liaised with internal and external parties for collaborative efforts, such as conducting training exercises and implementing wholesale changes in the training curriculum
• Directed training audits to ensure that training standards were up to expectations and target regulations were met
• Successfully managed and oversaw the graduation of ~2000 Recruits and ~400 Specialist Cadets.
• Developed and established the foundations for a new training centre (Basic Military Training Centre School V) as a member of the pioneer leadership team
• Part of the team that was awarded the Chief of Defence Force's (CDF) Coin and Letter of Commendation in 2018 for our efforts in revamping the training programme for Combat Service Support Recruits to increase.

Bachelor Of Engineering - Be, Environmental/Environmental Health Engineering

Activities and Societies: Bowling

Gce A-Level (Integrated Programme)

Activities and Societies: Library Club, Bowling, English Drama