Key Responsibilities Cash application involves applying Cash against Invoices through Oracle application. Reconciliation of Customer accounts. Handling the customer queries through emails. Contributing individually to reduce the open cash by setting a target and working towards it on a daily basis. Appling under payments and overpayments when the invoice is partially paid or paid in excess. Worked on sensitive accounts, as a direct request from the collectors. Supporting PLB (paper Lockbox) and EDI (Electronic Data Interchange) Follow-up with customer and collector for non-remit case. Initiate monthly reminders/statement process and diligent follow up to ensure timely resolution Maintaining the TAT and the SLA of the process. Prepare the dashboard report with chart as per the management required. Hands on experience in Oracle, Web Collect and AOPS. Providing feedback to new agent and sharing product knowledge improve their skills Cross Skilled - Supporting different sub process in the process during Peak Days Worked on management E-mails without any delay Communicated with customers to review and verify customer billing requirements.

Reference data check:: validating customer banking information