Ronald Gallo Email & Phone Number

Gathers client specifications for product offerings, pricing/lock policies, margins, overlays and user set upCompletes initial configuration in CompassPPE (CPPE) and conducts testing to ensure set up is accurateGuides clients on how to maintain their CPPE configuration and policiesDevelops project plans and keep projects on track to meet target.

Jacksonville, Florida Area

• Responsible for production support relationship management for one or more assigned clients strategic to the enterprise.
• Serve as a primary production support escalation contact and client liaison with the responsibility for client communication, client reporting, incident management and the overall management of client relationship from.
• Identify areas where continuous improvements within the OT client support structure/model can be applied.
• Maintain contact with client at an executive level, focusing on the strategic nature of the relationship; representing the enterprise to the client and the client to the enterprise.
• Work closely with client and internal partners on ticket management and incident resolutions.
• Work to refer opportunities for non-production support requests to Client Delivery, share information with Client Delivery partners that may assist them in providing billable SOW support.

• Worked across multiple technical groups as the QA lead responsible for projects test plans, test strategies, test scripts and script execution.
• Responsible for testing the Lending Space and Empower Mortgage Application for BKFS clients
• Worked with BKOT Production Support teams to test issues occurring in client production environments.
• Created test cases for BKOT to deliver to clients to test fixes in client environments.
• Led QA testing and test case creation for Lending Space projects and enhancements.
• Tested and scripted for databases using Microsoft Server SQL.