• Subject matter expert\project lead handling all system relocations on and off Fox lot.• Experience supporting staff of all levels including executives and VIPs.• Schedule and executes moves and changes for desktop systems and printers on Fox lot and other Fox locations.• Coordinate moves with telephone techs and movers.• Expert level knowledge of HP printers all models.• Utilized SCCM to create collections to backup PCs and image new PCs and deploy new software packages.• In-depth experience installing and configuring, Office365, Windows 8.1, 10, Citrix client, Cisco VPN solution within Windows Active Directory environment.• Schedule the deportment of new Cisco switches campus wide.• Patch ports between patch panel and switches in telecom closet to locations on the floor.• Provide support as needed for special projects assigned by management such as assisting with the implementation of ServiceNow IT.• Windows 2008 & 2010 AD users’ environment.• Provide on-site desktop computer/laptop/tablet hardware and software support.• Provide on-site desktop computer/laptop/tablet imaging and installation services.• Receive and process requests for service via telephone or email.• Monitor unassigned ticket queue and follow up on tickets as needed using RDP\remote tools.• Document issues and resolutions in ticketing system thoroughly using ServiceNow.• Setup and manage both Xerox & HP MFD enterprise printers throughout the campus.