Ronald Ly Email & Phone Number

- Responsible for day-to-day content management operations such as regular page maintenance, maintaining data in the CMS tool, and support of product launches on Google Store.- Managed copy and asset localization to support regional markets.- Work together with other cross-functional teams such as Product Managers, Producers, Creative, and Operations to organize and prepare updates into releases.- Actively balance the work of multiple projects, assignments, and launches in a fast-paced work environment.- Collaborate with Engineering and UX Team in regards to CMS issues. Provide feedback on the UI, best practices, and workflow process.

- Responsible for day-to-day content management operations such as regular page maintenance, maintaining data in the CMS tool, and support of product launches on Google Store.- Managed copy and asset localization to support regional markets.- Work together with other cross-functional teams such as Product Managers, Producers, Creative, and Operations to organize and prepare updates into releases.- Actively balance the work of multiple projects, assignments, and launches in a fast-paced work environment.- Collaborate with Engineering and UX Team in regards to CMS issues. Provide feedback on the UI, best practices, and workflow process.

- Provided developer support at Google Inc.- Main POC for Appeals.- Contributed in team discussions regarding grey areas in the workflow and policy issues.- I managed a team that support the Google Play Developers and Customers Service.- Weekly syncs with team leads in different countries to maintain steady workflow and quality of policy implementation.- Performed data analysis to improve workflow process while minimizing inefficiency and error.- Manage Appeals team operations.- Provided weekly reports on ongoing trends and updates to the client.- Interviewed and effectively participated in hiring highly qualified candidates.

- Provided developer support at Google Inc.- Main POC for internal escalation.- Resolved internal escalation and cases in regards to policy issues.- Distributed team’s workload and managed the team’s workflow.- Discussed and collaborated with the team in grey area issues regarding policy and workflow.- Contributed in new hire ramp-up, as the main trainer for the team.

- Provided developer support at Google Inc.- Created and customized helpful email responses that would help developers understand policy issues.- Contributed in team discussions regarding grey areas in the workflow and policy issues. - As Interim lead, I managed a team that support the Google Play Developers and Customers Service.- Weekly syncs with team leads in different countries to maintain steady workflow and quality of policy implementation.- Performed data analysis to improve workflow process while minimizing inefficiency and error.- Manage Appeals team operations.- Provided weekly reports on ongoing trends and updates to the client.- Interviewed and effectively participated in hiring highly qualified candidates.

- Provided support at Google Inc.- Reviewed and evaluated apps on the Play Store to verify compliance with Google Play’s policies.- Participated in day-to-day operations to identify the issues and improve the policies across Google Play.- Participated in ongoing special projects assigned by Sr. Management Team, which enables the policy team to determine future policies and enforcement guidelines.

- Provided content support at Apple Inc.- Reviewed large amounts of content on a daily basis.- Performed fixes and addressed any bugs or technical errors to improve user experience. - Communicated and suggested ideas that would improve internal tools and the workflow of the team. - Conducted team meetings and discussed up coming projects and future changes.

- Provided technical support for HP's Recovery Team. - Performed script testing where results were provided with detailed information in regards to the issue(s).- Regressed issues with implemented fix and verified the issue no longer occurred. - Collaborated with the team lead and provided weekly project results. - Provided support to other lab members and discussed build issues and bug fixes. - Provided technical support and testing for PC Desktop systems and emerging products such as: HP AIO TouchSmart.- Tested systems for functionality with BIOS, softwares (OS), firmware, drivers, storage, networking.

Google Ux Design Certificate, Ux Designer

Completed rigorous training designed for entry-level job readiness. Topics included UX research fundamentals, inclusive design, wireframes.

Bachelor Of Arts - Ba, Art And Design Studies In Graphic Design