Bing/Cortana incident management• Prioritize all incidents affecting the Microsoft live site ensuring each gets the appropriate level of attention, driving for quick mitigation.• Document all incidents and participate in post-mortem reviews in order to prevent repeat occurrences and improve response time.• Communication with internal and external partners via conference calls, instant messages and e-mail, providing clear and accurate information while protecting confidential information.

Configuration and maintenance of server and client systems (Mostly Windows based)Network configuration and troubleshootingSet up and manage a complete domain environment including virtual machinesPerform Windows system administration and helpdesk related tasks (Dell hardware)Process and manipulate data for reports or to support other systemsResolve any internal desktop support help requests that come up

Tier 2 Server Incident Manager supporting 45,000 Windows servers at Microsoft.

• Support and maintain production applications.• Provide primary systems administration services for NOAA’s Fisheries Office of Law Enforcement and NOAA’s CIO in Seattle.• Provide secondary Windows and Linux systems administration services for Alaska Fisheries Science Center.• Provide primary Microsoft SQL database administration services for Alaska Fisheries Science Center.• Perform configuration and management of monitoring systems for all production and back office systems.

• System administration for Windows, Solaris and Linux systems.• Installing and maintaining multiple VMWare ESXi 5.5 systems supporting 30+ Windows and Linux VMs.• Building and maintaining servers, deploying application updates and system patches.• Maintain and keep current the Symantec NetBackup system for VMWare and Solaris environments.

Windows and Solaris systems administration.

•Tier 2 support for Online Services for Microsoft’s Dynamics.•Troubleshooting of multiple servers including DHCP, DNS, Active Directory, IIS, and SQL Server 2008 using PowerShell, TSQL and SCOM.•Provide 24 x 7 on-call support for severity 1 issues.•Regularly and promptly update TSGs, other operations and process documents using ITIL procedures and best practices standards.

Provide system administration services for the State of Washington Dept. of Enterprise Services

Tier 3 support for Microsoft's Business Productivity Online Suite - Dedicated, Office 365, Lync, Office Communicator Online, Instant Messenger and Enterprise Voice.Troubleshooting of multiple servers including DHCP, DNS, Active Directory, Session Initiation Protocol (SIP), and SQL Server 2008.Operating System installation and patching.

Provided system administration for Windows 2003/2008, SharePoint, Cisco VOIP, Exchange, BES and Oracle ERP in a GMP environment.Wrote PowerShell scripts to automate password and account expiration reminder messages. Microsoft - Contracted through VMC and Volt

Coached and mentored Tier 1 Support Engineers for Microsoft's Business Productivity Online Suite supporting Exchange 2007, SharePoint and Office Communicator Online. Delivered high quality incident resolution focused on root cause analysis, prevention, and knowledge transfer in a timely manner, troubleshooting issues with Windows, Macintosh and networking.Managed cases using a CRM to ensure high quality communication with customers and provided resolution of all issues.Used Windows PowerShell to assist users automate Exchange administration tasks and generate reports.

Designed, performed and reported results of manual and automated tests using Java Script in Rational Functional Tester of web and Windows based applications that support military aircraft maintenance.Provided support for Rational tools including ClearCase, ClearQuest and Requisite Pro.Installed and maintained SQL Server 2005 in development and test environment.Participated in design reviews and requirements analysis.

Provided support for the SQL Server program at Microsoft including monitoring, optimization and quick fixes when needed to resolve issues.Supported Windows Server 2008, DFS and clusters in production, test and development environments.Used WTT to maintain automated environment of hundreds of physical and Hyper-V test machines.Used Microsoft System Center Operations Manager to manage production environment.Microsoft - Contracted through Sogeti

Provided 24x7 tier 3 support for the production CLP program at Microsoft supporting the Volume License Service Center including monitoring, optimization and quick fixes when needed to resolve issues.Supported SQL Server 2005 and IIS 6 in production, test and development environments.Built and deployed database, application and web releases using Team Foundation Suite and Build Studio.Wrote and updated procedure documents.Applied security best practices with regular password changes and installing patches.

Installed and maintained Rational development environments including ClearCase with UCM, ClearQuest, Requisite Pro, SoDA, Rose, Purify Plus, Robot and Test Manager. Installed and configured Oracle and MS SQL Server systems for use with ClearQuest and RequisitePro. Provided training on the use of the Rational Tools companywide; Installed and maintained Red Hat Linux servers in development and production Oracle RAC environments. Installed and maintained Windows 2003 servers, including clusters, providing Exchange, SQL Server, web application and other services. Installed and maintained production and development UNIX Java applications using Apache and Oracle. Deployed multiple NetApp filers using NFS and CIFS. Configured multiple VMWare ESX servers. Maintained Cisco PIX firewalls. Configured and maintained redundant set of Cisco Local Director load balancers.System AdministratorMaintained an on-line aircraft parts catalog consisting of an Oracle database accessed by load balanced IIS web servers, a XML based EDI, and an automated e-mail processing system. Developed and maintained VB and Perl Scripts for ClearQuest and Delano e-mail application server. Supported Exchange e-mail environment. Installed and maintained Veritas NetBackup system providing automated data protection for Windows, Solaris, Linux and NetApp clients and servers.