Translate customer business requirements into high level technical solutions.Design and own a solutions from a generalist point of view.Support the teams of the Sales Units - Direct Sales, Strategic Partner Sales and Customer Operations.Proactive support of the Sales divisions in design, consulting and presentation of the solution based on the customer technical and commercial requirement.Understand the customer business objectives and “translate” this in a high level technical… Show more Translate customer business requirements into high level technical solutions.Design and own a solutions from a generalist point of view.Support the teams of the Sales Units - Direct Sales, Strategic Partner Sales and Customer Operations.Proactive support of the Sales divisions in design, consulting and presentation of the solution based on the customer technical and commercial requirement.Understand the customer business objectives and “translate” this in a high level technical solution.Owns the solution during the design phase and the further life-cycle as the single point of contact.Support the Sales divisions in the deal negotiation phase until final signature.Technical Design Specialist for the detailed design and the operational approval.Defines and delivers the pricing strategy for Colt, in the terms of the technical and commercial conditions of the customer.Responsible to document the final Solution design in a Statement of work with holds the customer signature and all Colt internal approval.Actively building relationships with customers to understand their views on the service provided – shares these views with others to identify areas of improvement, benefiting the overall service for the customer.Reviews working methods regularly to identify ways of improving customer experience – makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes.I have experience in a technical sales support position ideally Pre-Sales Support,( Cloud solutions, Voice solutions, L2 and L3 expierence ) Show less

Consultancy of none technical departments within ColtImplementing new (IP)servicesDealing with customer projects.Participate in customer network solutions ( vCloud, MPLS )

Service delivery responsiblity for all kind off IP related customer orders.

Technical Service Delivery and Service Assurance engineer.Knowledge of Telecom backbone and customer located equipment, such as Lucent, Nortel ed.( routers ).Also transmission technical knowledge, IP, SDH TDM, DSL, MSP, ADVA etc.All in 24x7 shift ( NOC )

Service delivery : Configuration of customer transmission servicesATM delivery and maintenance ( 24x7 NOC )teamleader levering regio Centrum.ATOS : all telex services.