Construction Project Manager

Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Create and helps reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and supports standard reporting measures, quantitative explanation of relevant data, and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis to enhance the customer experience, and drive operational efficiencies

Field support for scheduled maintenance requests. Ticket analysis. Conflict analysis. Root Cause Analysis and investigating. Create and keep accurate outage reports for executive review. Identify issues and analyze information for suggested changes in operation to management. Collaborate with team members to insure accuracy of all reports.

Provides surveillance for the network from the hub to the backbonePOC for high-level outages including CRAN, Headend, Video, and TransportIsolate Video, High-Speed Internet, and Telephony problems by correlating information from network surveillance equipment, diagnostic tools and reported information to accurately direct fix organizations and personnel to the most likely source of the problemPOC for the escalation from the HFC Desk technicians of any issues related to the Converged Regional Area Network CRANEnter data into trouble ticketing system to document problems including diagnostic results and multiple product correlations as well as escalation and repair performance informationEscalate outage events and/or impairments to appropriate individuals and organizations, when not resolved in the prescribed amount of timeTrack scheduled network maintenance activities in applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activitiesActs as local liaison to identify, correlate, communicate and verify customer impact for nationally managed care team eventsReview and track scheduled maintenance [planned outages] using defined procedures so that each affected area receives notice as requiredProvides remote assistance of hardware replacementsOrganizes and performs all scheduled maintenance activities, including CMTS node moves, DHCP node moves, frequency allocations and upstream wideningInitiate and host conference bridges where needed: for critical issues, set up a conference call with all appropriate department representatives, see the issue through to resolution, document as neededPossess responsibility for the CMTS, this is to include troubleshooting CMTS for issues.Monitors VOD run statsUses all available tools to monitor and isolate outages across all product lines.Write and drives action items for post-mortems on network events to ensure follow-up for all break/fix

Responsible for analysis, dispatch, ticket prioritization, customer call backs, validation and correlation of escalated customer tickets to resolution at the HFC Service deskAnalyzes power supply monitor and all designated plant operations tools and systems and monitors for alertsGenerate tickets for items requiring additional attention in preparation for routing; includes correlation of pending CRs asAdjust IVR settingsProvide technical assistance to lower-level technicians.Coordinates with other roles, inside and outside the Excellence in Operations (XOC) department, including issues where HFC issues are suspected and when unclear if multi-node issues are HFC or head-end related.Isolates Video, High Speed Internet, and Telephony problems by correlating information from network surveillance equipment, diagnostics tools, and reported information to accurately direct fix organizations and personnel to most likely source of problem.Enter data into trouble ticketing system to document problems, including diagnostic results and multiple product correlation, as well as escalation and repair performance information.Escalate outage events and/or impairments to the appropriate individuals and organizations when not resolved in the prescribed amount of time. Escalates to appropriate fix agency, as necessary, when pre-defined meant-times to repair metrics are in jeopardy of not meeting PUC and FCC requirements.Track scheduled network maintenance activities in applicable tools, analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities.Manages communications throughout resolution with customer, field staff, and any internal staff as needed.Reviews and tracks scheduled maintenance (planned outages) using defined procedures so that each affected area receives notice as required. Maintains and monitors multiple queues through TTS and CSG.Isolates and/or identifies network versus head-end issues.

Performs routine troubleshooting calls: troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV Climb poles, ladders and operate aerial lifts 18 to 20 feet above ground.Perform work near power lines and electricity.Surveys the plant in order to ensure service availability to potential customers.Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption.Read general system layouts from blueprints.Respond to and repair service interruptions during regular business hours. Performs CLI ride-out and track and repair RF leakage, as necessary.Perform construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specificationSplice and activate new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspect, repair and/or replace power supplies as necessary.Maintain and stock vehicle and equipment in order to be prepared for daily responsibilities for completing associated paperwork with each job in a timely manner; properly operate and maintain tools and equipment; report need for vehicle repair or service when required and/or prescribed.Drive company vehicle in a safe and responsible manner. Troubleshoots the forward and return path in HFC Network.Determine acceptability of video, data, and voice services by reviewing services on the HFC network.

Responsible for troubleshooting, maintaining, upgrading and repairing digital cable television, high speed internet, voice over IP telephone systems. Establish two-way communication between power supplies, and nodes for status monitoring purposes for the central office. Meet customer’s needs by successfully troubleshooting RF networks. Clearly communicate daily activities to supervisor and upper management.