Ronald Saenz Email and Phone Number

Driver Trainer, Developed and implemented multi-language driver communication plan. Developed and implemented cost reduction, risk mitigation plan and employee training plan for Sort Center Singles Packing Department.

Directed Austin branch (35 client agreements) from 18K monthly loss to profit in 6 monthsRenegotiated all client agreements developing a profit margin and 15+ % within 12 month periodDirected San Antonio branch (65+ client agreements) from 48K loss monthly to break-even in 8 months. Renegotiated 75% of client agreements developing a profiting trend for future P&LsDeveloped, implemented and communicated with field personnel (in English and Spanish) and managers, updating and maintaining employee training and standard operating procedures (SOP’s). Developed and implemented Field Personnel Safety Training programs compliant with DOT/OSHA regulations. Aggressively participated in Operations Team and Regional meetings providing training and professional development for managers and area vice president

Developed brand recognition in Austin and San Antonio markets

Business RetentionReduced Client/Company exposure to risk over 50% (through communication control systems) Development and Implementaion of personnel management strategiesWith access to positive applicant flow, reduced unbilled costs dramatically, to 2-3%Improved Security Officer/Guard Texas communicationImproved Client/Executive Security communication

Charged with developing business in Central and South Texas Region. Developed comprehensive marketing plan for High Rise, Retail, Logistics, Institutes of Higher Learning, Gated Community, Manufacturing, and Healthcare Facility Security.Maintained continuous annual revenue increases of up to 15% for 8 consecutive years winning numerous awardsImplemented business retention plan saving over 1M within 1 year Cold called potential clients and provided onsite evaluations of existing security programsCreated individual client service plans, service delivery/risk mitigation plansDeveloped and presented client service proposals*** Two President’s Club awards *** Four Gold Club awards ***A South Central Region Sales Superstar award *** Multiple monthly Outstanding Sales Achievement awards*** Award 2nd place in sales in the U.S.

** P&L managementReversed very negative trends to positive growth (profit) by reducing unbilled costs and force turnover reduction Audited 100% of agreements assuring mitigated risk from exposures due to inadequate agreement language Managed collections/Improved invoice payment timelines ** Analyzed performance and trends, developed and implemented business development plan** Fostered sense of accountability and teamwork among branch resources** Conducted risk mitigation client interviews in preparation for effective development of risk mitigation plans and operational analysis** Managed operations division assuring employee integrity, loss control and service delivery