Ronald Yap Email & Phone Number

United Kingdom

Dubai, United Arab Emirates

- Azure Management for clients- o365 Administrator for clients- Routine client visit for IT tasks.- Coordinate with IT supply vendor.

• Solely manage entire IT related issue within 3 branch, Dubai, Singapore and Geneva• Managing o365 Admin console.• Managing vendor and company relations.• Reporting weekly to GM for IT issues and achievements.• Manage a quick response and solution for incidents.• Support remote during work from home.• Setup IT equipment’s to new employee and provide IT Induction on first day.• Cloud file server setup using One Drive.• Networking facility management, cabling and testing• Email management using o365 Admin console.• Setting up rules on email transport.• Server management, switches, routers firewalls.• Virtual Machine management.• Cisco telephony management• Create Business Continuity documentation during pandemic.• Setup IT Department rules and regulations as company is brand new.• Manage overall Trader’s and Account’s applications (Aspect, Bloomberg, Reuters, Focus 7).

Dubai Media City, Dubai, United Arab Emirates

• Incident / Service request management (Manage Engine – ServiceDesk)• Problem and High incident management.• Discuss / Define root cause during CAB meeting.• Update business stakeholder with Critical/High incident that affects business.• minimized business impact with Incident (coordinate with product owner and stakeowners for immediate workaround)• Assist System, Infosec and network team with regards to High Incident issues.• Manage Level-One IT support, Desktop, Hardware, Software Support.• User and Admin level for Manage Engine® ticketing system.• Manage team for day to day support modules and resolutions.• Provide Knowledge Database for ease access for any support engineer resolutions toIncident/Service request.• Support team for Remote and Onsite support for internal staff for all regions.• Provide Incident/Service Weekly and Monthly reports to Service Operations and ServiceDirector.• Provides data KPI and escalation violated as per SLA.• Coordinate with Support Team Leader for betterment of support and avoid SLAviolations.• Monitor in-house (Wavo & OSN Play) day to day operations DNOC Operation Center.• Serves as SPOC from Digital Team to 3rd party app and content vendor• Prepare report for everyday incidents with Wavo & OSN Play app

• Level-One IT support, Desktop, Hardware, Software and Network issue.• Windows Servers, Hyper-V basic configuration.• IT Induction facilitator for new joined staff.• Software and Hardware installation, In-house or 3rd party software. • In-house ISGUS T&A + Access control Administrator – Product Expert.• Office product support for AVAYA, EVOKO, UTAX, HP.• In-house CCTV administrator.• Branch IT related issue – 6 branches.• IT Projects initial planner for newly open branch.• Coordinate with supplier prior and or after the projects completion

Dubai

Product Specialist for Isgus brand from Germany, time attendance management and access control. With a vast experience and training from Isgus Germany, consultation and implementation is at ease with a proper expertise in providing correct solution with the different clients needs.With excellent problem-solving and communication skills to resolve challenges associated with product management, such as distribution and logistical challenges, and communicate solutions effectively with members of the product team. Provide client discovery and assessment support to the Sales team is a normal routine working environment.• ISGUS® ZEUS® Product Expert (Germany Based Product)• In-charge for Time Attendance and Access Control (ISGUS Brand).• GUNNEBO® GSL 1000 Biometric Lock Installation & Maintenance.• ARTEC 3D facial recognition installation, maintenance and support.• Provides coaching and professional development to team-member sales associates to enhance their product knowledge and sales skills. • Sent to Germany for product training.• Awarded “Certificate of Appreciation” from client Silvertech Middle East

In-house IT admin and support for 20 laptops and desktops for all group in the company. Provide ease of use for documentation handling. providing research study for real estate development prices and fluctations during those days of real estate boom in UAE.• Manages all IT concerned problems and provide immediate solutions. • Very Proficient in MS Office Application (Excel, Word, Powerpoint). • Maintain Server (Windows Small Business Sever 2003). • Network installation and maintenance, Ethernet and Wireless.• Software and Hardware installation, in-house and client side.• MS Outlook (POP3) configuration for company email accounts.

Provides support for Citizen barcode printers and IT support in house. Graphic designing for various requirement for client and inhouse as well.• Very Proficient in MS Office Application (Excel, Word, Powerpoint).• Maintain Server (Windows Small Business Sever 2003).• Network installation and maintenance, Ethernet and Wireless.• Software and Hardware installation, in-house and client side.• Remote connections using PC anywhere or Windows Remote connection.• Router configurations (US Robotics, D-Link, Linksys).