Ronald Yap Email & Phone Number

United Kingdom

Dubai, United Arab Emirates

- Azure Management for clients- o365 Administrator for clients- Routine client visit for IT tasks.- Coordinate with IT supply vendor.

• Solely manage entire IT related issue within 3 branch, Dubai, Singapore and Geneva
• Managing o365 Admin console.
• Managing vendor and company relations.
• Reporting weekly to GM for IT issues and achievements.
• Manage a quick response and solution for incidents.
• Support remote during work from home.

Dubai Media City, Dubai, United Arab Emirates

• Incident / Service request management (Manage Engine – ServiceDesk)
• Problem and High incident management.
• Discuss / Define root cause during CAB meeting.
• Update business stakeholder with Critical/High incident that affects business.
• minimized business impact with Incident (coordinate with product owner and stakeowners for immediate workaround)
• Assist System, Infosec and network team with regards to High Incident issues.

• Level-One IT support, Desktop, Hardware, Software and Network issue.
• Windows Servers, Hyper-V basic configuration.
• IT Induction facilitator for new joined staff.
• Software and Hardware installation, In-house or 3rd party software.
• In-house ISGUS T&A + Access control Administrator – Product Expert.
• Office product support for AVAYA, EVOKO, UTAX, HP.

Dubai

• Product Specialist for Isgus brand from Germany, time attendance management and access control. With a vast experience and training from Isgus Germany, consultation and implementation is at ease with a proper expertise.
• ISGUS® ZEUS® Product Expert (Germany Based Product)
• In-charge for Time Attendance and Access Control (ISGUS Brand).
• GUNNEBO® GSL 1000 Biometric Lock Installation & Maintenance.
• ARTEC 3D facial recognition installation, maintenance and support.
• Provides coaching and professional development to team-member sales associates to enhance their product knowledge and sales skills.

• In-house IT admin and support for 20 laptops and desktops for all group in the company. Provide ease of use for documentation handling. providing research study for real estate development prices and fluctations during.
• Manages all IT concerned problems and provide immediate solutions.
• Very Proficient in MS Office Application (Excel, Word, Powerpoint).
• Maintain Server (Windows Small Business Sever 2003).
• Network installation and maintenance, Ethernet and Wireless.
• Software and Hardware installation, in-house and client side.

• Provides support for Citizen barcode printers and IT support in house. Graphic designing for various requirement for client and inhouse as well.
• Very Proficient in MS Office Application (Excel, Word, Powerpoint).
• Maintain Server (Windows Small Business Sever 2003).
• Network installation and maintenance, Ethernet and Wireless.
• Software and Hardware installation, in-house and client side.
• Remote connections using PC anywhere or Windows Remote connection.