Robert Klingler Email & Phone Number

London, England, United Kingdom

Providing client and system based support for multiple client sites around the globe for MSP primarily focused on Mac infrastructure within the art world. Part of a shared support pool of IT specialists which, in addition to the MAC devices also support Windows platforms (secondary). IT Support relating to technical issues involving core business applications and operating systems managed through MDM system. Monitoring of the remote monitoring and management system alerts and notifications, and responding accordingly through service tickets via ConnectWise. Supporting all aspects of client IT needs from networking, security, daily operations and technical perspectives to effectively adjust priorities and focus as requirements shift in a dynamic environment. Ability to tackle tasks from start to finish in a predictable and efficient manner. Also demonstrate the ability to approach problems from many directions and choose the most appropriate resolution.

London, United Kingdom

Working within given SLA’s and maintaining a great quality of service while delivering pro-active IT support across the company by incorporating the positive change model in which the company is founded upon. Assisting staff using remote support software to diagnose and fix all IT related issues. Management and Ownership of internal and externally escalated support calls. Management of client, server, network, Office 365, HelpDesk, VOIP, and Purchase Order systems. Proactive insight and development of positive change models applied to key areas of IT infrastructure.

Washington D.C. Metro Area

Managed the IT Network & Infrastructure of E-Commerce, Corporate, and Retail outlet. Specifically focused on Desktop Support, troubleshooting, application support, basic server maintenance, and IT security in a high transactional environment. Also initiated and executed the company wide upgrade of both software and hardware migration from Windows XP to Windows 7 as well as Office 2003 to Office 2010.

Washington D.C. Metro Area

Managed and administered Windows XP, Windows 7, and MAC workstations and laptops. Uploaded and maintained new real estate transactions to the company’s website as well as documentmanagement service HomeBase. Delivery of data entry operations of real estate transactions, employee supervision, file organization, and customer service. Developed and planned methods for computerising a variety of business tasks and optimal problem solving.

Washington D.C. Metro Area

Strong planning and organizational skills for store operations, employee supervision, achieving daily personal/store sales goals, and customer service. Website coordination including maintaining the company blog and updating the retail website using HTML coding. Frequent trouble shooting for the company’s computer network including, point of sale, inventory and the retail website. In-store merchandising display specialist, designing creative concepts for various types of merchandise, advertising signage and window displays.

Wilmington, Delaware

Monitoring, administration, and maintenance of the databases and database groups of client SQL database. Engaged and successful in design and implementation of technical solutions based on business requirements and client input.