Ronald Antoine Email & Phone Number

Davenport, FL, US

Kissimmee, Florida, United States

Mesa, Arizona

• The responsibilities include but are not limited to monitoring and directing all Loan Servicing activities specializing in Collections, Customer Service and Back-Office. Priorities include coaching, developing.
• Insurance – Responsible for the complete analysis review and monitoring of all total loss, repair or gap claims on a daily basis. Establish and maintain strong partnership with internal division partners in creating.
• Impounds – Primarily responsible for monitoring, evaluating and assessing value, and overseeing the liquidation of all impounded units.
• Operational Expense – Primarily responsible for managing the centralized Loss Recovery activity while ensuring company policies and procedures as well as State and Federal laws are followed. Assist with the receipt.
• Led and coordinated the sites portfolio adjustment process, taking into account the movement of associates for multiple departments and the lists involved with them.
• Led multiple projects regarding site densification for seating, data analysis and capacity planning/management for the Mesa site.

North Richland Hills, TX

As the Business Operations Manager I review, monitor and direct all call/account and/or collection activities. Priorities include coaching, developing, attendance tracking, training and motivation of a team of account managers with the objective of preventing and minimizing losses.

Westlake, Texas

As a team leader I implement the companies standards by training and developing agents. I ensure that as a team we are efficient, exceeding the department goals as well as promoting growth for our agents within and by the TD standard.

Westlake, TX

• My role within the organization was to hire and train seasonal employees and to oversee transferring merchandise to our locations.
• Managed a team of 15.
• Contacted and coordinated with vendors.
• Quality assurance.
• Oversaw hiring, terminating, advancement, promotion, or any other changes of status of staff.
• Developed department's first incentive performance plan which motivated staff and resulted in an increase in production.

• Certified to assist and repair Windows Operating Systems, Windows Mobile, Blackberry, Palm (New and Old OS), Android, Samsung, Motorola, and LG systems.
• I am trained and certified to use and troubleshoot Microsoft Office, Word, Excel and Outlook.
• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Built and maintained successful relationships with service providers, dealers and consumers.