Responsible for leading and driving the daily operations of airport operations, driving employee engagement and fostering an environment where team members are accountable for delivering exceptional security, customer service experiences, while driving sales and continuously sharing the CLEAR story.

Drive financial performance and sales within my facility, growing volume from 24M to 34M in two years. Lead, communicate, and collaborate with over 150 team members about operations, merchandising, and company initiatives. Model, demonstrate, and enforce customer service standards. Ensure compliance with company policies to support mission, values, along with standards of ethics and integrity. Maintain inventory levels, effective merchandising, and assessment of economic and community trends. Supervise daily eCommerce omni-channel operations.

Drive financial performance and sales within a $100M+ facility. Lead, communicate, and collaborate with over 300 hourly and salaried associates about operations, merchandising, and company initiatives. Model, demonstrate, and enforce customer service standards. Plan and implement daily, weekly, monthly, and yearly plans to reduce facility inventory shrinkage. Ensure compliance with company policies to support mission, values, along with standards of ethics and integrity. Maintain inventory levels, effective merchandising, and assessment of economic and community trends. Supervise daily eCommerce omni-channel operations.

Provide supervision and development opportunities to 200 hourly associates. Drive financial performance in assigned areas of facility, contributing to total box of $45M, along with planning and implementation to correct any deficiencies. Model, demonstrate, and enforce customer service standards. Ensure compliance with company policies. Maintain inventory levels, effective merchandising, and assessment of economic and community trends.

Supervise hourly associates and provide training, mentoring, and development. Assist in driving the achievement of assigned areas financial goals. Oversee and conduct the execution of stocking, merchandising, and inventory levels. Received payments and operation of POS systems.