SAP Concur is the world's leading brand for integrated travel & expense software. - Key Responsibility: leading a large program to discover, build, and launch Business AI capabilities, and Joule , a conversational AI co-pilot.- Demonstrating strong leadership, managing large and complex initiatives such as Business AI and Conversational AI.- Engaging actively with customers (VoC) through customer engagement and early adopter programs ensuring delivery on customer outcomes.- Promoting employee engagement and development by coaching colleagues- Key projects & accomplishments include:: o Delivered a new user experience by integrating Concur with Microsoft 356 o Developed and executed a comprehensive payment strategy, securing funding and driving operational success. o Defined product strategy Spend management solution for the SMB market segment.

• Created and influenced the product strategy of 2 product areas, defining all product roadmap priorities, focusing on retention and win rates.• Analyzed product health, identifying opportunities for improvement.• Maintained product roadmap, informing customers of future enhancements.• Wrote business cases for new investment opportunities.• Key projects & accomplishments include: o Award Finalist - SAP Concur Catalyst o Established a vision of growth and scalability for the SMB market segment, offering consumer-grade solutions. o Created a product direction for sales growth and scalability. o Designed and implemented a free trial strategy. o Shifted engineering efforts from low-hanging fruits enhancements to 5 key product areas for Concur Invoice.

• Developed a new greenfield budget product with a new agile engineering team, establishing product requirements.• Created user journeys and UI mockup screens.• Managed the product backlog.• Key projects & accomplishments include: o Received a patent for innovative functionality. o Defined a vision for real-time visibility in spend. o Successfully launched the product in 2 market segments

Epicor is a global leader in industry-specific enterprise software to promote business growth. For nearly 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better.• Provided product direction for the Manufacturing and Distribution market segments, executing market research and setting priorities.• Wrote business cases for product investment opportunities.• Defined product roadmap to inform customers of future enhancements.• Key projects & accomplishments include: o Determined the growth product strategy. o Analyzed product health and identified opportunities for improvement. o Spearheaded and launched several large product enhancements. o Developed market heatmaps to assess investment opportunities.

• Led and mentored 4 Product Managers responsible for the functionality, usability, quality, and performance of the manufacturing area of the Epicor ERP 10 application. • Key projects & accomplishments include:o Launched Epicor ERP 10 (Manufacturing) successfully.o Project managed the migration of the old technology stack to Microsoft .NET.o Reduced customer escalations by 90%.• Led and mentored 4 Product Managers responsible for the functionality, usability, quality, and performance of the manufacturing area of the Epicor ERP 10 application. • Key projects & accomplishments include: o Launched Epicor ERP 10 (Manufacturing) successfully. o Project managed the migration of the old technology stack to Microsoft .NET. o Reduced customer escalations by 90%. o Established new procedures to deal with customer issues.

• Managed and inspired 7 direct reports and a total team of 17 across 2 sites and countries.• Key projects & accomplishments include: o Program Manager of multiple development projects, coordinating the efforts of 30-50 engineers. o Project Manager for 6 modules: Equipment Maintenance Management, Asset Management, Deferred Revenue Amortization, Contract Renewals, Product Configurator, and EDI/Demand Management.

• Managed development projects as a program manager for manufacturing and supply chain.• Wrote functional designs for the Epicor 10 ERP application.