Ronaldo Francisco Email & Phone Number

Auckland, Nz

Auckland, New Zealand

-Desktop Support (Hardware, Software, and Network)-Teams meeting room support

Auckland, Auckland, New Zealand

• Manage and support Microsoft Teams phone and Microsoft Teams room systems concerns• Perform Microsoft Teams phone system daily tasks, e.g. new/remove users, assign phone numbers, assign a license, call flow, new/edit auto attendant and call queue, etc.• Troubleshoot and resolve Microsoft Team phone system concerns, e.g. no inbound/outbound calls, call flow processing, and others.• Perform Microsoft Teams room device setup and configuration on various Yealink and Logitech… Show more • Manage and support Microsoft Teams phone and Microsoft Teams room systems concerns• Perform Microsoft Teams phone system daily tasks, e.g. new/remove users, assign phone numbers, assign a license, call flow, new/edit auto attendant and call queue, etc.• Troubleshoot and resolve Microsoft Team phone system concerns, e.g. no inbound/outbound calls, call flow processing, and others.• Perform Microsoft Teams room device setup and configuration on various Yealink and Logitech brands.•Troubleshoot setup and resolve Microsoft Teams room system concerns, e.g. call quality, camera settings, mic issues,• Suggest and recommend meeting room setup and acoustics.• Manage Teams room and phone users/accounts through M365, Teams Admin Centre, Azure Active Directory, and Powershell.• Perform setup, modification, and troubleshoot other voice services, e.g. Tendfor Contact Centre App, Dubber/Call Cabiner call recording, and Mitel Cloud PBX• Collaborate with the Help Desk and Project Team on BAU and project tasks.• Conduct training session with help desk team for level 1 troubleshooting guidelines for Microsoft Teams phone and room systems.• Collaborate with vendors for escalated issues/concerns. Show less

Wellington, Wellington Region, New Zealand

• Level 1 support to Telesmart's Network, Voice, and IT Services.• Troubleshoot and resolve customer's computer hardware and software concerns, e.g. Window 10/11, Microsoft Outlook, Mitel Phone System, Microsoft Teams, Printer setup/installation, Sharepoint, and others.• Perform new user, move, and change requests of the customers subscribed to Mitel cloud PBX system services, e.g. new user telephone number/extension, call forwarding, adding secondary number, voicemail, and… Show more • Level 1 support to Telesmart's Network, Voice, and IT Services.• Troubleshoot and resolve customer's computer hardware and software concerns, e.g. Window 10/11, Microsoft Outlook, Mitel Phone System, Microsoft Teams, Printer setup/installation, Sharepoint, and others.• Perform new user, move, and change requests of the customers subscribed to Mitel cloud PBX system services, e.g. new user telephone number/extension, call forwarding, adding secondary number, voicemail, and others.• Manage customer's user accounts via On-prem Active Directory, M365, and Azure Active Directory.• Perform level 1 troubleshooting support for Voice Over Internet Protocol and Network customers and escalate to level 2 support when necessary.• Manage customers through ConnectWise ticketing system.• Ensure SLAs are met and escalated when necessary.• 2nd-in-charge to the Helpdesk Team Lead• Developed and implemented a procedure to ensure that tickets are equally distributed to all help desk agents • Assists Helpdesk Team Lead in various tasks, e,g. Tickets, Fault, and others. Show less

New Zealand

• Provide support and advice to residential/ business customers technical concerns with Internet access, Email and VOIP services via phone, email and in-person• Troubleshoot and configure various brands of modem routers for xDSL, Fibre Internet connections, VOIP services• Troubleshoot and configure Email clients like Outlook, Mac Mail, Android, IOS and other eMail clients• Troubleshoot and configure Cloud PBX, VOIP phone/app like Yealink, Cisco, and Zoiper• Responsible in… Show more • Provide support and advice to residential/ business customers technical concerns with Internet access, Email and VOIP services via phone, email and in-person• Troubleshoot and configure various brands of modem routers for xDSL, Fibre Internet connections, VOIP services• Troubleshoot and configure Email clients like Outlook, Mac Mail, Android, IOS and other eMail clients• Troubleshoot and configure Cloud PBX, VOIP phone/app like Yealink, Cisco, and Zoiper• Responsible in documenting, resolving and escalating service tickets in a timely manner according to SLA in Jira, Confluence, Kayako, VBill account manager, and MS Dynamics• Escalation of faults to Fibre/Copper providers, Chorus, Ultrafast Fibre, Enable, Vocus, and Vodafone• Assist customers with accounts and sales concerns Show less

Pasig City, Philippines

• Handles technical inquiries across the company, this may be in person, telephone, email, and remote• Responsible for the troubleshooting, installation, and support of hardware and software operations of computers close to 100 - Microsoft Windows 7 8 10, Apple desktop/laptop, printers, scanners, mobile device, Microsoft Office, Open Office, and others• In-charge of the periodic maintenance of computers and servers - Daily, Weekly, Monthly, Semi-annually, and Annually. Includes… Show more • Handles technical inquiries across the company, this may be in person, telephone, email, and remote• Responsible for the troubleshooting, installation, and support of hardware and software operations of computers close to 100 - Microsoft Windows 7 8 10, Apple desktop/laptop, printers, scanners, mobile device, Microsoft Office, Open Office, and others• In-charge of the periodic maintenance of computers and servers - Daily, Weekly, Monthly, Semi-annually, and Annually. Includes hardware/software health, Policy and Standards, Backup, System health, Security threat logs, and Availability • Responsible for the security and maintenance of company's gateway security server Pfsense Firewall - traffic shaping/routing, packet filter, failover WAN connection, VPN, Captive Portal, Web Content Filter, IPS • Responsible for the support and administration for the Firm's other system server applications - Linux Postfix Mail Server, DHCP, Document Management System, Synology Network Attached Storage, Proxmox Virtualization Server, nComputing Virtual Desktop• Management of domain name registration and DNS records • Responsible for the network architecture and maintenance of the company's data center both in Head Office and Project Offices • Supported disaster recovery plans and performed regular backups• Collaborates with the Team to ensure appropriate support and problem resolution is achieved• Connects with vendors for contracted IT services and software licensing Show less

Philippines

• Contracted with offices to provide support services in computer systems and consultancy in Information Technology Solutions

Philippines

• Handles technical inquiries across the company, this may be in person, telephone, or email• Responsible for the setup, support, and maintenance of hardware and software operations - Microsoft Windows 7 8 10, Apple desktop/laptop, printers, scanners, mobile device, Microsoft Office, Open Office, and others • Responsible for the security and maintenance of company's gateway security server Pfsense Firewall - traffic shaping/routing, packet filter, failover WAN connection, Web… Show more • Handles technical inquiries across the company, this may be in person, telephone, or email• Responsible for the setup, support, and maintenance of hardware and software operations - Microsoft Windows 7 8 10, Apple desktop/laptop, printers, scanners, mobile device, Microsoft Office, Open Office, and others • Responsible for the security and maintenance of company's gateway security server Pfsense Firewall - traffic shaping/routing, packet filter, failover WAN connection, Web Content Filter, IPS • Responsible for the support and administration for the Firm's other system server applications - Linux Postfix Mail Server, Barracuda Web Filter, Barracuda Anti-Spam Filter• Responsible for the Network architecture and maintenance of the Firm's data center• Responsible for the maintenance of the Firm's NEC PBX System • Management of domain name registration and DNS records• Maintenance and support for in-house CCTV and Biometrics security door access.• Connects with vendors for contracted IT services and software licensing Show less

Ncr - National Capital Region, Philippines

● Support in troubleshooting, installation and configuration of leased line, DSL, dial-up Internet, Local Area Network setup services, Microsoft Office and E-mail clients

Ncr - National Capital Region, Philippines

● Phone and email Support specialist troubleshooting computer, printer and Microsoft Office applications

Bachelor Of Science (B.S.), Electrical, Electronics And Communications Engineering

Information Technology Infrastructure Library 2011 Foundation (Itil)

ITIL (formerly an acronym for Information Technology Infrastructure Library) is a set of detailed practices for IT service management.

Windows Server 2008 - Administering Active Directory

Education record

Linux System and Network Administration -Covers intermediate to advanced Linux system and network administration, security.

Microsoft Networking Essential

-Introduction to the full range of computer networking from LAN to WAN technology -Preparation for MCSE ceritification

Education record