Head of PMO

Founder and administrator of Suster Empresarial, a company that provides professional services in the Corporate Management, Digital Transformation and Project Management areas.

Responsible for the management of Advanced Services projects in the Rio de Janeiro and Brasília areas, for Enterprise, Financial, Public Sector and Utilities markets, focusing on delivery quality, resource management, project´s financial health management, relationship with the customer and support to sales team- Managed and successfully completed the Contact Center proof of concept for a large IT company linked to the financial market, gaining the confidence of the customer and ensuring… Show more Responsible for the management of Advanced Services projects in the Rio de Janeiro and Brasília areas, for Enterprise, Financial, Public Sector and Utilities markets, focusing on delivery quality, resource management, project´s financial health management, relationship with the customer and support to sales team- Managed and successfully completed the Contact Center proof of concept for a large IT company linked to the financial market, gaining the confidence of the customer and ensuring the sale of the solution.- Managed the delivery of 59 simultaneous projects, with 6 technologies involved, 34,000 Men / Hour with 56 engineers from various parts of the globe to the Rio2016 Olympic Committee, whose main challenge was to complete the activities on time, without errors. The recognition by the International Olympic Committee of the excellent work performed by the team and the excellent levels of service provided during the games is highlighted.- I led the project of implementing the multi-access network of the largest Brazilian public bank, winning the trust of the client and reversing a crisis that had been established as a legacy.- Managed the delivery of the SAP HANA system, a business intelligence support solution for the largest Brazilian oil and gas company, setting a standard for this type of solution in the company. As a result, there was an average gain of 80% in response time of applications from various areas of the company, such as ERP and production control system.- Managed the backbone delivery to multiple services of the electric power distributor to Rio de Janeiro city, successfully integrating the electrical and IT system operating networks, optimizing the operational costs to maintain these networks. Show less

Responsible for full delivery (physicial and logical), logistics control, financial management, service quality management, resource management, partner and supplier management and customer relationship management.- Managed the implementation of the Operations Center of the City of Rio de Janeiro, focusing on the delivery of resources needed to support the operation of the crisis management system, creation of evaluation processes, classification, definition of response plan, management of… Show more Responsible for full delivery (physicial and logical), logistics control, financial management, service quality management, resource management, partner and supplier management and customer relationship management.- Managed the implementation of the Operations Center of the City of Rio de Janeiro, focusing on the delivery of resources needed to support the operation of the crisis management system, creation of evaluation processes, classification, definition of response plan, management of resources , incident evolution and crisis management. We highlight the integration of 30 different municipal departments to work together from the Operations Center.- Managed the project to increase ADSL network capacity of Oi Telecommunications Operator to support the implementation of the Connected Schools Project of the Federal Government.- I handled the migration project from Brasil Telecom Mainframe from Brasilia to Belo Horizonte without interruption of services.- Managed Eletrobras Data Center, Storage and Backbup System, increasing the capacity and the reliability f the corporate services, without users impacts. Show less

Responsible for managing the deliveries of Rio de Janeiro and Luanda subsidiaries, resource management (16 engineers and instructors), financial management, facilities management, local contracting management, sales team support.Main projects: Brazilian Payments System Implementation, OI Multiservices Backbone Redesign, Sonangol Backbone and Data Center Modernization and Americel Backbone Modernization.As Network Consultant, I highlight: SERPRO and Sadia HP OpenView Network Management… Show more Responsible for managing the deliveries of Rio de Janeiro and Luanda subsidiaries, resource management (16 engineers and instructors), financial management, facilities management, local contracting management, sales team support.Main projects: Brazilian Payments System Implementation, OI Multiservices Backbone Redesign, Sonangol Backbone and Data Center Modernization and Americel Backbone Modernization.As Network Consultant, I highlight: SERPRO and Sadia HP OpenView Network Management System implementation, Banco do Brasil, Ligh, Telefonica and TIM Stratacom WAN Switches Network Management System Implementation and deployment of the BMF, Bovespa, Unibanco, Citibank, Itáu, Bradesco, CEMIG and Embratel Domain Naming System deployment.As a trainer, I highlight: training of more than 5,000 students in Cisco and Multirede titles, presentation of the Star Trek program for Cisco´s channels, preparing for consultative selling techniques in Paris, France, Nairobi, Kenya, Cairo, and Zagreb (Croatia). Show less

Commercial Assistant, responsible to analise and adjust company´s portfolio, proposing new productsNetwork Support for Brazilian Internet BackboneGuaratiba Operations District IT CoordinatorRadiotelephony Supervisor of RioRadio StationCoast Stations Radiotelephonist Operator